PrideStaff · 1 week ago
Helpline Care Coordinator - Crisis Specialist (Hybrid/Various Shifts)
Miami, FL, US
Full-time
Hybrid
Entry, Mid Level
2+ years expPrideStaff is a national staffing organization dedicated to innovative solutions in the workforce. The Helpline Care Coordinator - Crisis Specialist role involves providing telephone information, referrals, and crisis counseling to individuals in need, ensuring timely and accurate data entry and maintaining confidentiality according to HIPAA regulations.
DeliveryHuman ResourcesSmall and Medium Businesses
Responsibilities
Provides appropriate information and referrals to social service agencies for callers contacting the Helpline
Ensures data is accurately entered into the client database in a timely manner
Provides telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations
Participates in trainings, seminars, workshops and in-services related to program and professional development
Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills
Consistently adheres to assigned schedule and demonstrates flexibility in regards to call center coverage needs
Provides outstanding customer service to callers & accurately documents all calls into software
Adheres to confidentiality policies and procedures as well as HIPAA regulations
Obtains Certification as an Information & Referral Specialist through Alliance for Information & Referral Systems (AIRS)
Qualification
Required
Bachelor's degree in Social Work or Human Service field. Equivalent experience and demonstrated skill in social services may be considered
Bilingual - English/Creole (Required) or English/Spanish (Required)
Two years' experience in providing information and referral services, preferred
One or more years in crisis counseling or clinical work preferred
Strong interpersonal skills
Ability to communicate information calmly and effectively in emergency or high stress situations
Ability to work effectively and with sensitivity with culturally diverse populations
Skilled in managing multiple tasks
Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet
Excellent organizational, administrative and communication skills and attention to detail are required
Benefits
Medical and dental plans
Generous vacation and holiday pay benefit
401(k) match
Monthly in-service training
CEU opportunities
Company
PrideStaff
PrideStaff is a staffing and recruiting company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tammi Taylor Heaton
Co-CEO
Christina Pugh
Chief Sales Officer (CSO)
Recent News
2026-01-15
2025-12-30
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