Sparks Group · 2 days ago
Printer and Device Support Specialist
Jackson, MO, US
Full-time
Hybrid
Entry Level
1+ years expSparks Group is seeking an Onsite Printer & Device Support Specialist to serve as the sole onsite resource at a large manufacturing facility in Jackson, MO. This role involves supporting a high-volume print and device environment, providing end-user training, troubleshooting, and maintaining communication with remote support teams.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Serve as the primary onsite contact for all printer and device support needs
Provide ongoing end-user training on printer and MFD equipment
Act as point of contact for equipment delivery and removal
Maintain strong communication with remote support teams and site contacts
Conduct basic equipment diagnosis and troubleshooting
Clean devices and replace operator-accessible parts and consumables
Download and install printer drivers on end-user PCs
Perform printer mapping and laptop-to-printer setup
Configure devices (IP addresses, scan-to-file/email, user access levels, templates)
Provide IP address support and escalate network issues when required
Manage both Xerox and non-Xerox devices as needed
Proactively manage supplies and consumables
Perform data entry for asset and activity tracking
Validate device locations, serial numbers, and asset data using floor maps
Qualification
Required
High School Diploma or equivalent (education verification required)
1–2 years of experience supporting printers, MFDs, or related equipment preferred
Basic networking knowledge (IPs, ports, connectivity)
General PC and IT knowledge
Ability to lift and move up to 50 lbs
Strong customer service and communication skills
Ability to manage multiple tasks with minimal supervision
Comfortable working independently in a busy environment
Benefits
Health and life insurance
Paid and unpaid time off
Retirement and savings plans
Company
Sparks Group
We connect leading companies and nonprofits with exceptional IT, finance, creative and administrative talent - nationwide.
51-200 employees
H1B Sponsorship
Sparks Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Stephen Sparks
Chief Executive Officer
Company data provided by crunchbase