Kelli's · 2 months ago
Director of Business Operations - Embroidery Division
Coppell, TX, US
Full-time
Onsite
Director/Executive
7+ years expKelli's is a trusted leader in gift shop distribution, expanding their Embroidery Division and seeking a proven operations leader. In this role, you will oversee embroidery production, drive process innovation, and build infrastructure for sustainable growth.
Consumer GoodsE-CommerceFashionGiftToysWholesale
Responsibilities
Serve as the operational and strategic leader for our embroidery and decoration division
Design and implement business processes that enhance efficiency, capacity, and profitability
Partner with executive leadership to define growth objectives, budgets, and key performance metrics
Identify new technologies and decoration methods (including DTF and complementary techniques) to expand our production capabilities
Oversee daily embroidery operations — from scheduling and workflow management to resource allocation and quality output
Ensure operational readiness through proactive material planning and vendor coordination
Implement process improvements that reduce waste, streamline turnaround, and enhance product quality
Provide expert oversight on embroidery production, including DST file evaluation and machine optimization
Maintain deep understanding of thread, fabric, and equipment dynamics to ensure top-tier sewn outcomes
Establish and enforce rigorous quality control systems that uphold both internal client standards
Lead, mentor, and inspire a team of embroidery professionals to achieve excellence in craftsmanship and productivity
Build a culture of accountability, innovation, and pride in every stitch
Recruit, train, and develop future leaders as the division continues to expand
Partner closely with Sales, Art, and Customer Service teams to ensure alignment between creative intent and production capability
Provide operational insight during client planning and product development stages
Support company-wide initiatives for efficiency, innovation, and customer satisfaction
Qualification
Required
7+ years of progressive leadership in embroidery, apparel decoration, or related manufacturing operations (a must-have)
Proven success scaling production teams and optimizing workflows in a fast-paced environment
Deep technical knowledge of embroidery equipment, digitized design files (DST), and production quality standards
Working familiarity with DTF, heat press, or screen-print processes
Strong business acumen — able to balance hands-on operational management with big-picture strategy
Exceptional communication, problem-solving, and organizational skills
Benefits
Competitive compensation
Benefits
Long-term growth potential
Company
Kelli's
Kelli's, a national wholesale distributor, has earned the trust of specialty gift shops since 2000.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase