Community Health Centers of the Central Coast, Inc. · 2 days ago
Navigator - Behavioral Health Integration
Santa Maria, CA, US
Full-time
Onsite
Entry Level
$21/hr - $23.15/hr
1+ years expCommunity Health Centers of the Central Coast, Inc. is dedicated to providing quality healthcare services. The Navigator plays a crucial role in linking patients to Behavioral Health services, supporting care coordination, and ensuring access to necessary resources within the community.
Health CareHospitalNon Profit
Responsibilities
Assists the patient telephonically with the completion of appropriate forms with professionalism, diplomacy, and advocacy for patients’ cultural and diversity needs
Ensure the patient’s chart is in order and current with appropriate demographics and payer source information along with completed forms, consents, and portal access. Verifies insurance, payer status, physical address, and emergency contact at every visit
Identifies any gaps in care and any quality metrics that need to be met by reviewing the patient’s historical electronic medical record and using the appropriate disease management guidelines (i.e American Diabetes Association, National Institute of Health)
Maintain a continuous relationship with the patient and a collaborative, integrated relationship with the rest of the care team
Perform primary, secondary, and tertiary prevention strategies including wellness education, administer screening using applicable, validated clinical rating scales, and referral and linkage to appropriate BH providers and resources
Informs patients about all services and programs available throughout the CHC care network and makes appropriate referrals
Must be professional at all times, and provide quality “Customer Service” using AIDET Standards
Answers telephones with professional greeting and voice
Schedules patients per the protocol and refers triage, medical and medication management calls to qualified nursing staff or licensed independent practitioners (LIP)
Participates in service coordination activities as directed to improve service continuity and effectiveness for clients within the CHC network
Provides clerical and care coordination support to BH providers (LCSWs, LMFTs, ASWs, Psychiatrists) and Primary Care Teams including but not limited to scheduling and rescheduling patient appointments, activation, and maintenance calls at regularly scheduled intervals
Assists patients in the navigation of the mental health system, and appropriate linkage to various county agencies, and other community resources based on patient need and availability
Documents all service contacts in the patient’s electronic health record on a timely basis to include any outside agency correspondence and maintains the care records in accordance with agency standards and requirements by the Centers for Medicare and Medicaid Services (CMS)
Assists clinic staff telephonically with de-escalating patient behavioral issues and concerns in the clinic
Meets regularly with the Clinical Services Supervisor and/or supervising BH clinician as a means of enhancing professional growth, reviewing and processing the provision of care coordination services, and dealing with appropriate administrative issues
Liaises with community and external agencies on behalf of CHC in matters pertaining to high-risk behavioral health patients
Attends training and staff meetings as required and performs related work as assigned
Ability to work with a high volume of patients, internal/external customers, and deal with frequent changes, delays, or unexpected events
Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations
Demonstrates the knowledge and skills necessary to provide care appropriate to the age and behavioral health needs of the patients served (adults 18 years or older)
Demonstrates knowledge of domestic violence, child and dependent abuse protocols
Demonstrates cultural sensitivity and competence with patients
Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation)
Qualification
Required
High school diploma or GED required
Associate's degree or currently enrolled in Human Services, Addiction Studies, Nursing program, or related field
Some experience in front and/or back office medical and/or behavioral health experience required
Will consider if graduated from an accredited school in Medical Assisting; and/or certified or registered medical assistant (CMA/RMA), and minimum of one (1) year of recent medical assisting experience in the medical field
Strong communication skills, medical terminology, problem management strategies, organized, detail-oriented, and knowledgeable of the scope of services available within the CHC system throughout San Luis Obispo and Santa Barbara counties
Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals
Ability to respond effectively to the most sensitive inquiries or complaints
Ability to write routine reports and correspondence
Ability to speak effectively before groups of patients or employees of organization
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply sound judgment in understanding to carry out instructions in written or oral form
Ability to make appropriate job decisions following standard office policies and past precedents
Experience with word processing, spreadsheets, email, and keyboarding required
Microsoft Office and Google Suite skills required
Possession of current, valid, unrestricted California Driver's License (Class C) required
Current CPR (BLS) card required
Required to pass a criminal history background check and drug screen upon hire
Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form
Preferred
Bilingual – ability to read, speak, and write in English and another language is preferred, not required
Working knowledge of EHR preferred
Company
Community Health Centers of the Central Coast, Inc.
Community Health Centers of the Central Coast, Inc.
501-1000 employees
H1B Sponsorship
Community Health Centers of the Central Coast, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (5)
2022 (3)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Victoria Wood
Chief Experience Officer
Company data provided by crunchbase