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Aflac · 12 hours ago

Insurance Agent and Customer Service Representative

Chino Hills, CA

Full-time

Hybrid

Entry, Mid Level

$58K/yr - $71K/yr

Aflac is seeking an Insurance Agent and Customer Service Representative to connect clients with suitable insurance solutions while providing exceptional service. The role involves engaging with customers, promoting insurance products, and ensuring customer satisfaction through personalized support and proactive outreach.

FinanceFinancial ServicesHealth CareInsurance

Responsibilities

Actively engage with potential clients through outside sales efforts, including telemarketing and community outreach, to promote insurance products

Conduct thorough needs analysis to recommend suitable insurance coverage options aligned with customer requirements

Negotiate policy terms and pricing to secure mutually beneficial agreements while maintaining compliance with industry regulations

Manage sales administration tasks such as processing applications, updating client records, and maintaining accurate documentation

Provide exceptional customer service by addressing inquiries, resolving issues promptly, and guiding clients through policy features and benefits

Collaborate with marketing teams to develop strategies that increase product awareness and attract new customers

Ensure compliance with HIPAA regulations when handling sensitive health information and benefits administration processes

Qualification

Outside sales experienceNegotiation skillsMultilingual capabilitiesSales administration toolsInsurance sales knowledgeCustomer service skillsHIPAA

Required

Proven experience in outside sales, retail sales, or telemarketing with a track record of meeting or exceeding targets

Strong negotiation skills combined with excellent communication abilities to effectively convey complex information

Multilingual or bilingual capabilities are highly valued for serving diverse communities

Proficiency in sales administration tools and analysis skills to interpret market data and customer insights

Knowledge of insurance sales processes, benefits administration, and marketing strategies to enhance outreach efforts

Exceptional customer service skills with a focus on building trust and long-term relationships

Familiarity with HIPAA regulations ensures confidentiality when managing health-related client information

Company

Aflac

Glassdoor3.7

Aflac is a company that offers individuals and companies supplemental disability insurance.

Founded in 1955

Columbus, Georgia, USA

10001+ employees

http://www.aflac.com

Funding

Current Stage

Public Company

Total Funding

unknown

1974-06-14IPO

Leadership Team

JR Shamley

SVP National Accounts Business Development & Growth Solutions

Matthew D. Owenby

SVP, Chief Human Resources Officer and Corporate Services Executive

Recent News

PR Newswire

Aflac joins Workday Wellness Partner Program to provide a more personalized benefit experience to support employee health

2026-01-16

Beinsure - Insurance, Reinsurance, InsurTech Insights

Aflac to notify 22.7 mn insurance customers after June cyber incident – Case study

2026-01-14

PR Newswire

Aflac Selects CyEx's Medical Shield to Provide Medical Fraud Protection for Individuals Impacted by Data Breach

2026-01-06

Company data provided by crunchbase