Net2Source (N2S) · 3 weeks ago
Lead Desktop Services Engineer
Manhattan, NY
Full-time
Onsite
Senior Level
$90K/yr - $100K/yr
5+ years expNet2Source Inc. is an award-winning total workforce solutions company recognized for its rapid growth. The Lead Desktop Services Engineer is responsible for providing technical leadership in managing the client's desktop environment and serving as an escalation point for the Desktop Support team.
B2BDeliveryHuman ResourcesInformation Technology
Responsibilities
Manage and maintain the desktop/laptop image management system
Management and patching of 3rd party applications to ensure desktop software is kept up to date and does not present a security risk to the organization
Strong familiarity with the administration of the Office 365 suite
Strong IT risk management awareness
Responsible for tracking and resolving all incoming Incident and Service Requests tickets entered into the Service Now management application
Responding promptly to on-site and off-site users requiring assistance with technology provided by client
Engagement in the Continual Service Improvement (CSI) Program, including assignment of Problem Tickets and Project work to improve operating efficiency of technical/application support
Process analysis, design and documentation
Creation of IT Documentation / Knowledge Articles
Comply with all client policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)
Perform other job-related duties, as assigned
Qualification
Required
A Bachelor's degree in computer science or related field of study is preferred
At least 5 years of experience in the field of IT/IS providing customer support; troubleshooting basic user issues (software/hardware related)
Familiarity with network basics, including an understanding of the function of routers/switches and related protocols, LAN/WAN Security, firewalls, load balancers and wireless strongly desired
Strong interpersonal skills and customer service skills are required
Scripting / automation skills are required for this role
Exceptional written and oral communication skills are essential
Experience creating reports with MS office products (Excel, Visio, MS Word) is strongly desired
Willingness to work extra hours as dictated by operational requirements
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase