IT Company · 1 month ago
IT Field Engineer - Managed Service Provider
Phoenix, AZ, US
Full-time
Onsite
Senior Level
5+ years expIT Company is an Arizona-based Managed Service Provider delivering IT solutions with a dedicated team of skilled support staff. As an IT Field Engineer, you will diagnose and resolve technical issues, manage service tickets, and provide both remote and on-site support to a diverse range of clients.
Cloud InfrastructureData CenterNetwork SecurityOutsourcing
Responsibilities
Diagnosing and resolving technical issues for users quickly and efficiently
Managing service tickets from start to finish
Monitoring and maintaining client backups
Delivering remote and on-site support, with access to a company vehicle
Working closely with teammates to solve problems and share solutions
Keeping documentation up-to-date as client networks evolve
Staying in regular contact with your team about job status, location, and client needs
Participating in after-hours on-call rotations (every 5 weeks) and supporting project work
Qualification
Required
At least 5 years' experience in IT service roles
Excellent documentation and communication skills
Strong troubleshooting abilities and a solid grasp of networking fundamentals
Proficiency with Microsoft Office applications
Hands-on experience with Windows PC operating systems
Solid understanding of Microsoft Office Suite
Windows Server Management
Microsoft 365 Administration
Firewall and Security Solutions
Windows Remote Desktop Services
Email filtering solutions
Security Solutions
Active Directory and change management
Basic VOIP concepts
Preferred
Motivated to learn and grow professionally
Take ownership of issues and find proactive solutions
Anticipate client needs and communicate them to your team
Thrive in a fast-paced environment and keep cool under pressure
Bring energy and positivity to every interaction
Adapt quickly to changes in schedule or priorities
Communicate clearly, in person and over the phone
Demonstrate attention to detail and strong organizational skills
Work well both independently and as part of a team
Company
IT Company
IT Company offers internet security and privacy protection software for home and business users.
11-50 employees
H1B Sponsorship
IT Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Early StageLeadership Team
Maciej Pokrzywiński
CEO
Company data provided by crunchbase