TeamLogic IT · 6 hours ago
MSP Level 2/3 Technician
Fort Mill, SC 29715
Full-time
Onsite
Mid, Senior Level
$65K/yr - $70K/yr
5+ years expTeamLogic IT is a dynamic IT support company that focuses on enhancing the operations of small and medium-sized businesses. The MSP Level 2/3 Technician will provide advanced technical support, manage network solutions, and lead IT projects while ensuring compliance with industry standards.
Information ServicesInformation Technology
Responsibilities
Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians
Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures
Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards
Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations
Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery
Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date
Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality
Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities
Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed
Qualification
Required
Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role
Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS)
Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices
Experience with monitoring tools such as SolarWinds, Auvik, or similar
Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization
Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service
Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture
Prepared for occasional travel to client locations and possess a valid driver's license
Preferred
MSP experience preferred
A Bachelor's degree in IT, Computer Science, or a related field is preferred
Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus
Benefits
Join a Fun & Dynamic Culture! – We believe work should be engaging, collaborative, and full of energy.
Fitness-Focused Workplace – We encourage both physical and mental well-being with team activities.
Growth & Development – We invest in your personal and professional growth through ongoing learning opportunities.
Work-Life Balance – We understand the importance of flexibility and encourage a healthy balance between work and personal life.
Creative & Innovative Space – Bring your ideas to life in an environment that values innovation and fresh thinking.
SPIFs - Opportunity for special performance incentive funds (SPIFs) for sales contributions
Paid Time off
Bonus based on performance.
Company Parties
Training & development
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase