Colville Fuels LLC · 17 hours ago
Customer Service Associate
Noisy Waters - Kettle Falls, WA 99141
Full-time
Onsite
Entry Level
$17.87/hr - $17.87/hr
1+ years expColville Fuels LLC is seeking a Customer Service Associate responsible for providing courteous and efficient service to customers in various areas of the store. The role includes handling sales transactions, supporting food service operations, and ensuring a clean and safe environment while complying with company policies.
Retail
Responsibilities
Greet customers warmly and assist with inquiries, product information, and store promotions
Handle customer concerns and escalate issues to management as needed
Deliver prompt and efficient service at checkout, deli, and outdoor propane station
Operate cash register and point-of-sale (POS) system to process sales, returns, and payments
Handle cash, checks, credit, and debit transactions accurately and efficiently
Issue receipts, process refunds, and handle exchanges per company policy
Prepare, package, and serve deli food items following food safety standards
Maintain a clean and organized food prep and service area
Restock food, beverage, and supply items as needed
Comply with state and tribal food handling regulations
Safely fill and exchange propane tanks for customers in accordance with Washington State and Colville Fuels safety policies
Inspect propane tanks for compliance and report any concerns or safety issues to management
Complete and maintain required certification or training for handling propane
Assist with restocking shelves and maintaining merchandise displays
Monitor inventory levels and inform management of shortages
Perform light cleaning tasks, including sweeping, dusting, and trash disposal
Ensure all store areas, aisles, and entryways are clean and accessible
Assist with periodic inventory counts and loss prevention measures
Follow all company policies and cash handling procedures
Adhere to safety guidelines for theft prevention and emergency procedures
Comply with food handling and propane safety regulations as required by Washington State
Report discrepancies, shortages, or technical issues promptly to management
Answer incoming calls and online requests for room reservations
Provide detailed information about hotel facilities, services, and room types
Accurately enter and update reservations in the hotel’s booking system
Process payments, deposits, and guarantee information according to hotel policies
Perform other tasks assigned by the Shift Supervisor or management
Qualification
Required
High school diploma or equivalent
Must obtain a valid Washington State Food Handler's Card within 14 days of hire
Must obtain a propane handling certification within 14 days of hire
Ability to work flexible schedules, including evenings, weekends, and holidays
Understanding of customer service principles and best practices
Basic math skills for calculating change and processing payments
Basic computer proficiency for operating POS systems
Ability to learn food safety and propane filling procedures
Strong attention to detail and ability to multitask in a fast-paced environment
Good communication and teamwork skills
Ability to stand, walk, and move for up to 8 hours per shift
Frequent bending, reaching, and lifting
Ability to lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally (beer, merchandise)
Ability to work in coolers/freezers and tolerate variable temperatures
Preferred
One year of experience in retail, food & beverage, customer service, or cash handling
Prior experience serving alcohol or working in event/recreational environments
Experience using POS and/or basic cash register systems
Experience with golf simulators or sports entertainment preferred
Bilingual abilities are a plus
Company
Colville Fuels LLC
Colville Fuels maintains the Retail Division beneath the Colville Confederated Tribe.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase