IT Helpdesk II jobs in United States
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Autonomous Solutions, Inc. (ASI) · 1 month ago

IT Helpdesk II

positionLehi,UT,US
timeFull-time
remoteOnsite
seniorityMid Level
date4+ years exp

Autonomous Solutions, Inc. (ASI) is revolutionizing industries with state-of-the-art autonomous robotics solutions. As an IT Help Desk II, you will provide support to end users for various technical issues, document and monitor problems, and coordinate with other teams to resolve user problems.

ManufacturingSoftware
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests
Perform remote troubleshooting through diagnostic techniques
Researches and resolves routine technical problems
Walk employees through the problem-solving process
Handles moderately complex issues and problems and refers more complex issues to higher-level staff
Follow up and update employees on the status of solutions

Qualification

Technical certification in ITTroubleshooting technical issuesComputer systems knowledgeMobile devices knowledgeCustomer-orientedCool-temperedCommunication skills

Required

Classes, Associates degree, or technical certification in IT or related field
4-6 years of general work experience
Good understanding of computer systems, mobile devices, and other tech products
Solid understanding of how to research troubleshooting technical issues
Ability to diagnose and resolve basic technical issues
Good communication skills, written and verbal
Customer-oriented and cool-tempered

Company

Autonomous Solutions, Inc. (ASI)

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Autonomous Solutions, Inc. (ASI), worldwide leader of industrial vehicle automation, developed Mobius® autonomous fleet management system.
dateFounded in 2000
location
Mendon, Utah, USA
people-size201-500 employees
web-link
http://www.asirobots.com/

H1B Sponsorship

Autonomous Solutions, Inc. (ASI) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
U.S. Army Combat Capabilities Development Command Ground Vehicles Systems Center
2020-08-19Grant

Leadership Team

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Mel Torrie
President/CEO
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Recent News

PRWeb
AUTONOMOUS SOLUTIONS, INC. FOUNDATION, INNOVA, DOCUMENTARY OF "UNtethered" DEBUTS DECEMBER 2ND in UTAH
2025-11-28
Zawya.com
Titan Autonomous and Inovartic Investment announce joint venture
2025-10-25
PRWeb
ASI Showcases Non-Stop 24-Hour Autonomous Farming for Agriculture at FIRA USA 2025
2025-10-21
Company data provided by crunchbase