Building Radar · 1 day ago
Customer Success Manager - International m/w/d
United States
Full-time
Remote
Entry, Mid Level
2+ years expBuilding Radar is a Revenue Engineering platform that aims to support international customers in the successful introduction and application of revenue engineering. The Customer Success Manager will act as a consultant, coach, and project manager to help clients succeed in proactive acquisition.
Artificial Intelligence (AI)Big DataConstructionLead Generation
Responsibilities
New Client Onboarding: Planning and executing kick-off events with new clients and assisting with sales process implementation
Building trusted customer relationships: You will understand the wants, needs and requirements of our customers and build a successful, long-term and sustainable customer relationship
Understanding, evaluating and analyzing customer needs: You are an external sparring partner for specific customer projects and accompany them until successful completion. Among other things, you will develop best practice solutions for our customers' sales teams
Customer training: You identify and implement individual, targeted training and education on topics such as social selling, sales sequences, cold calling, and much more
Working with clients in a trusting manner: Review and analyze progress in client pipelines
Advocate for customer needs: Working closely with the product team, you'll help continually optimize the user experience in the best interest of our customers
Team player: Planning Customer Success team tasks and workflows to continuously optimize customer satisfaction and retention
Qualification
Required
2-3 years of Customer Success experience in a SaaS company
Ability to create a great customer experience in onboarding, implementing, and applying revenue engineering in an unconventional setting
Ability to engage and inspire others and motivate client employees to achieve revenue together
Ability to quickly understand teams and their processes and find and implement approaches to improve them
Talent for building relationships and diplomatic tact
Ability to manage high turnover, externally and internally
Characterized by perseverance and readiness for action in dealing with customers and colleagues
Willingness to conduct workshops with customers and perform onboarding on-site, including willingness to travel
Fluent English (spoken and written) is required
Preferred
German skills are a strong plus
Benefits
Hybrid Work Model
Unlimited Vacation
Cool Events
Sport is our Passion
Financial Compensation
Referral Program
Development Budget
Family & Pet friendly
You'll never walk alone
Company
Building Radar
Building Radar provides AI-driven updates by scanning the internet for construction projects.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$12.59MKey Investors
Socii CapitalPT1
2024-10-07Series Unknown· $7.13M
2021-06-08Series Unknown
2019-09-26Series A· $5.46M
Leadership Team
Leopold Neuerburg
Co-Founder, Managing Director & Chairman of the Board
Paul Indinger
Co-Founder and Managing Director
Company data provided by crunchbase