Security Bank of Kansas City · 13 hours ago
Bilingual Teller
ROELAND PARK Lvl3 - Roeland Park, KS 66205
Full-time
Onsite
Entry Level
1+ years expSecurity Bank of Kansas City is seeking a Bilingual Teller to deliver excellent service to bank customers. The role involves supporting new and existing customers through in-person interactions, ensuring a consistent and professional customer experience while building long-term relationships.
BankingFinancial Services
Responsibilities
Delivering excellent service to valued bank customers
Working efficiently and possessing a friendly and outgoing personality
Supporting and servicing new and existing customers using in-person interactions
Ensuring that the banking center channel delivers consistent, prompt, and professional customer experience
Focusing on building and enhancing customer relationships to foster long-term relationships
Understanding and applying operational policies and procedures
Understanding the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates
Properly identifying customers on every interaction using established guidelines and procedures
Providing accurate account information using account security procedures
Recognizing account flags such as: holds, delinquent loans and screen messages before interacting with a customer
Recognizing inconsistencies regarding checks being deposited and account activity
Understanding check hold processes and procedures
Being customer-focused and able to convey information in an enthusiastic and positive manner
Greeting customers enthusiastically, providing quality customer service and constantly looking for ways to exceed their expectations
Communicating and articulating clearly and concisely with customers in the drive thru
Processing cash/check transactions, including deposits, withdrawals, loan payments and transfers from one account to another
Balancing cash drawers throughout the day and at the end of each shift
Performing financial transactions in an efficient and precise manner
Supporting individual and enterprise goals as determined by management
Utilizing system software provided
Promoting honest and open communication throughout the organization
Demonstrating behaviors that are consistent with the bank's philosophies, objectives, and leadership characteristics
Working with other departments to ensure the workflow or process is providing the best service to the customer
Maintaining a strong working knowledge of consumer/business banking products and services to confidently consult with customers
Enthusiastically educating customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc
Providing friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone
Efficiently and accurately processing basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud
Maintaining complete and accurate records of all transactions and keeping cash drawer secure and in balance
Issuing money orders, cashiers checks and redeeming savings bonds
Following all applicable policies, procedures, regulatory rules, and guidelines
Researching and politely assisting with customer inquiries, providing account statements, assisting with check orders, accepting change of address requests, and performing other customer-oriented functions
Identifying correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners
Proactively seeking ways to expand customer relationships to meet or exceed individual, team and bank goals
Ensuring all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations
Assisting with the training of new employees and providing continuing training for current employees
Meeting job expectations outlined by Retail Management in the positions Performance Matrix
Working at assigned banking center, requiring direct contact to serve the customer and cannot be performed off site
May travel within the Banks network of locations
Performing other duties as assigned
Qualification
Required
Must be bilingual in English/Spanish
Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows
Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates
Properly identifies customers on every interaction using established guidelines and procedures
Provides accurate account information using account security procedures
Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer
Recognizes inconsistencies regarding checks being deposited and account activity
Understands check hold processes and procedures
Must be customer-focused and able to convey information in an enthusiastic and positive manner
Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations
Communicates and articulate clearly and concisely with customers in the drive thru
Processes cash/check transactions, including deposits, withdrawals, loan payments and transfers from one account to another
Balances cash drawers throughout the day and at the end of each shift
Performs financial transactions in an efficient and precise manner
Supports individual and enterprise goals as determined by management
Utilizes system software provided
Promotes honest and open communication throughout the organization
Demonstrates behaviors that are consistent with the banks philosophies, objectives, and leadership characteristics
Works with other departments to ensure the workflow or process is providing the best service to the customer
Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers
Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc
Provides friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone
Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud
Maintains complete and accurate records of all transactions and keeps cash drawer secure and in balance
Issues money orders, cashiers checks and redeems savings bonds
Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes
Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities
Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships
Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals
Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations
Assists with the training of new employees and provide continuing training for current employees
Meets job expectations outlined by Retail Management in the positions Performance Matrix. The expectations are reviewed annually by Retail Management and are subject to change
Works at assigned banking center. This is not a remote position because it requires direct contact to serve the customer and cannot be performed off site
May travel within the Banks network of locations
Performs other duties as assigned
Knowledge, skill, and mental development equivalent to the completion of a high school education is required
Excellent English verbal and written communication skills as evidenced by the ability to interact face-to-face, using electronic media and over the phone with customers and co-workers in a clear, confident, friendly, and polite manner using proper grammar and spelling. This includes the ability to read cursive handwriting in English
Demonstrates the ability to use tact and diplomacy and present a professional personal appearance (including body language, tone of voice, hygiene, and attire)
Comfortable using office technology tools (e.g., computer, internet browser and other similar applications)
In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work daily, as scheduled
Preferred
Minimum 1 year banking and previous teller experience preferred
Benefits
11 paid holidays
Generous paid time off
Discounted banking services
Company
Security Bank of Kansas City
Security Bank of Kansas City is a state-chartered bank located in Kansas.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Lay
Chief Financial Officer
Scott Coup
Chief Commercial Banking Officer
Recent News
Fintech Finance
2024-01-05
Company data provided by crunchbase