NEOGOV · 20 hours ago
IT Operations Manager (Technical Operations Lead)
Carrboro Town Hall
Full-time
Hybrid
Mid, Senior Level
$69K/yr - $85K/yr
4+ years expNEOGOV is seeking an IT Operations Manager to oversee the stability, security, and daily operations of the Town of Carrboro’s IT infrastructure. This role combines technical execution with people management, ensuring reliable technology systems that support essential municipal services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serve as the technical lead for Town-wide IT operations, including on-premises, hybrid, and SaaS platforms
Administer, configure, and troubleshoot firewall and network security platforms, including Palo Alto Firewalls and Cisco ASA appliances
Manage and support virtualized environments using VMware and Microsoft Hyper-V, including patching, lifecycle management, performance monitoring, and incident response
Oversee network administration, monitoring, and troubleshooting using industry-standard network and diagnostic tools
Administer Workspace ONE / AirWatch for mobile device and endpoint management, security enforcement, and policy compliance
Coordinate with service providers and utilities supporting Google Fiber and municipal fiber-optic infrastructure, including 811 coordination and response
Ensure availability and operational integrity of phone systems, public Wi-Fi, door access systems, and security cameras across Town facilities
Manage daily operations of the Town’s Help Desk and support services, including escalation handling, response-time monitoring, user satisfaction tracking, and continuous improvement initiatives
Provide direct Tier 3 support and escalation resolution for complex infrastructure, network, and security issues
Direct system operations including monitoring, maintenance, patching, testing, and upgrades across critical systems
Lead operational cybersecurity efforts, including threat assessment, vulnerability mitigation, endpoint security configuration, and incident response
Assist the IT Director with internal and external security audits and risk assessments
Develop and maintain operational security procedures, documentation, and response protocols
Directly supervise IT Operations staff, including performance management, mentoring, cross-training, and workforce planning
Lead technical project teams and represent operational requirements across departments
Participate in vendor selection, contract negotiations, and service provider management
Implement infrastructure and operational process improvements based on performance metrics and operational observations
Develop reports and dashboards measuring system availability, service delivery, and project execution
Support IT budget planning and lifecycle forecasting in partnership with the IT Director
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field and four (4) years of progressively responsible IT experience involving infrastructure, systems, and network administration, including one (1) year of supervisory or technical lead experience; OR Associate's degree and six (6) years of equivalent experience
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated
Hands-on experience with Palo Alto Firewalls and Cisco ASA platforms
Strong working knowledge of VMware and Microsoft Hyper-V virtualization
Proficiency with network administration tools, monitoring platforms, and TCP/IP networking concepts
Experience with Workspace ONE / AirWatch or similar MDM platforms
Understanding of ISP and fiber-based connectivity, including coordination with providers such as Google Fiber
Working knowledge of cybersecurity principles, endpoint protection, SIEM tools, and vulnerability management
Preferred
Experience supporting local, state, or federal government IT environments
Experience operating IT services that support public safety, emergency response, or 24/7 operations
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Paid Time Off
Local Government Retirement System
Supplemental Retirement Plan
Disability and Life Insurance
Employee Assistance Program
Service Level Benefit payment based on years of service beginning year zero (0) of permenant full-time employment. Paid in December before holidays each year.
O2 Fitness membership paid for by the Town.
Credit Union: Employees of the Town of Carrboro are eligible to open accounts at the Local Government Federal Credit Union.
Tuition assistance is available upon completion of the initial probationary period.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase