Keywords Studios · 1 day ago
Solutions Architect
United States
Full-time
Remote
Mid Level
3+ years expKeywords Studios is a leading company in customer service solutions, particularly through its Helpshift platform. The Solutions Architect will be responsible for developing infrastructure, managing code, and collaborating with teams to deliver client solutions in a fast-paced environment.
AudioContentDigital MediaVideo Games
Responsibilities
Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
Developing CI/CD pipelines for Cloud Deployments
Developing custom automation (Lambda Functions/ Azure functions)
Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
Managing code repositories and performing peer code reviews
Ability to maintain the code hygiene and writing test cases for the solutions
Mentoring and training implementation engineers
Assist with proof of concepts for strategic and enterprise customers
Work side-by-side with customers to design, build, and deploy complex integrations
Establish partnerships and strategic relationships with contacts at our biggest brands
Time management is critical and should be able to manage multiple tasks/projects simultaneously
Analyze and audit existing Helpshift implementations for the purpose of making improvements
Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product
Occasional travel to client site or other offices (up to 25%)
Qualification
Required
You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management
Proven experience translating ambiguous customer requirements into actionable technical solutions
You are proficient with any of: Python, Go, C#, Node.js, Powershell
You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
You are exceptionally organized and a project manager at heart
Understanding of Object-Oriented Programming concepts
You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
You are curious about complex systems and a natural problem solver
Build rapport with customers as a consultative seller
Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time
Preferred
You are proficient with deploying cloud solutions on AWS or Azure (preferred)
Experience with Kubernetes and containerization technologies in cloud environments a plus
Working EST/PST hours
Benefits
Health and dental care, when eligible
Employee Assistance Program
Company
Keywords Studios
Keywords studios provides creative and technical services to the video game industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$487.95M2024-07-03Post Ipo Equity
2024-07-03Acquired
2023-07-21Post Ipo Debt· $400M
Leadership Team
Robert Kingston
Chief Financial Officer
Recent News
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2025-12-04
Company data provided by crunchbase