The Family Place · 1 day ago
Administrative Assistant Clinical Services (48777)
Dallas, TX 75235
Full-time
Onsite
Entry Level
2+ years expThe Family Place is dedicated to empowering survivors of family violence by providing essential services such as safe housing and counseling. The Administrative Assistant will serve as the first point of contact at the Central Dallas Counseling Center, offering client support, administrative coordination, and crisis intervention for those seeking assistance.
Child CareHomeless ShelterNon Profit
Responsibilities
Serve as the first point of contact for clients seeking counseling and case management services, providing trauma-informed, client-centered support
Schedule client appointments with counselors and case managers, coordinating availability and client needs
Answer agency phone lines, route calls appropriately, and provide crisis intervention and compassionate assistance to survivors in distress
Provide clients with information on community resources and referrals to external organizations
Coordinate with the SDCC Administrative Assistant to ensure continuous phone coverage during breaks and scheduled absences
Provides daily lunch coverage for the Ann Moody Place receptionist during lunch period from 12:00-1:00 pm
Greet clients, visitors, and guests in a welcoming, trauma-informed manner while maintaining confidentiality and safety
Maintain visitor logs and follow all agency safety screening protocols
Ensure the client lobby area is secure, welcoming, and maintains client confidentiality
Maintain the front desk and lobby in an organized, professional manner that supports client comfort and safety
Coordinate department meetings, outside agency meetings, and special events held at the counseling center
Gather and compile HHSC (Health and Human Services Commission) client data for quarterly grant survey responses
Produce reports for the Program Director to support grant compliance and program evaluation
Assist with updating agency correspondence, policies, statistics, and spreadsheets
Maintain accurate records in the Clients First Database
Assist with onboarding new staff and interns by providing training on the Clients First Database
Orient new hires to building protocols, office procedures, and counseling center operations
Support new team members with essential onboarding tasks and questions
Retrieve and distribute incoming and outgoing mail daily
Maintain and order agency office supplies to ensure uninterrupted operations
Submit Help Tickets for IT, facilities, and purchasing needs
Manage entrance badge cards for new hires and terminated employees
Communicate building maintenance needs to the building landlord and the facilities department
Ensure all administrative functions are performed in-office to maintain the confidentiality and security of client information
Attend agency staff meetings and Program Director supervision meetings
Participate in required domestic violence training and continuing education
Stay current on trauma-informed care practices and crisis intervention techniques
Performs other job-related duties as assigned
Qualification
Required
High School Diploma
At least two (2) years of experience in an administrative assistant role
Valid Texas Driver's License and a clear driving record
Knowledge of the Microsoft Office program, Outlook, Word, and Excel
Skilled at answering the phone in a kind and compassionate manner
Skills in customer service and working with a diverse population
Ability to organize and maintain an efficient working environment
Ability to take initiative and work effectively as part of a team
Ability to communicate effectively, both written and verbal
Ability to maintain client confidentiality
Experienced at facilitating and leading productive and interactive educational groups for clients
Preferred
Experience in a domestic violence agency preferred, but not required
Benefits
Health, dental, and vision insurance
Short-Term and Long-Term Disability
Multiple Life, AD&D, and Hospitalization in life insurance options
Retirement options through: 403b, agency matching, and HSA accounts
Generous paid time off and holidays
Professional development opportunities
Benefits referenced above for Full-Time employees
Company
The Family Place
The Family Place is a non profit organization that offers shelter, support and child development to families hurt by domestic violence.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Blue Cross and Blue Shield of TexasThe Dallas Foundation
2024-07-25Grant
2023-06-20Grant
Leadership Team
Molly Fiden
Chief Advancement Officer
Recent News
2025-08-01
2023-06-26
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