Delta Medical Systems · 3 hours ago
Field Service Engineer - Imaging Equipment
Minneapolis, MN
Full-time
Onsite
Entry, Mid Level
2+ years expDelta Medical Systems is a collaborative and purposeful company seeking a Field Service Engineer to install, calibrate, and service imaging and clinical networking equipment. The role involves troubleshooting issues, performing preventative maintenance, and ensuring customer satisfaction in various environments.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on service reports
Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
Perform necessary administrative duties accurately
Install, calibrate, and service Imaging and Clinical Networking equipment at customer sites
Perform routine service, modifications, preventative maintenance, and compliance testing per manufacturer specifications
Complete all assigned PMs, Modifications, Installation Calibrations prior to any past‑due dates. Keep service call notes and status updated throughout the call. Enlist help if needed
Proactively look in the Delta database for any service calls to take over when other CSEs cannot complete them by due dates (teamwork focus)
Identify and resolve problems in a timely and effective manner, escalating when necessary per company procedures
Maintain on‑call and calibration commitments per schedules
Proactively seek product knowledge, service knowledge, and training
Complete office paperwork, parts management, and dispatch requirements accurately and timely
Comply with all company policies and procedures
Communicate customer requests/feedback to appropriate personnel to improve quality of service
Communicate all sales and service leads to the appropriate AE or Service Manager
Perform all responsibilities of a Customer Service Engineer as outlined in the quality management system
Support Delta Medical Systems quality policy through compliance with quality management system documentation
Comply with and adhere to all customer site requirements, which may include certain vaccinations
Perform other duties as assigned by supervisor
Qualification
Required
Bachelor's or Associate's Degree in Electronic Engineering, Biomedical Engineering Technology, or other technical electronics discipline, military equivalent, or 2+ years related work experience
Ideal candidates will demonstrate situational awareness, and a commitment to working safely and efficiently in all conditions
Excellent communication, organizational, and computer skills
Valid driver's license, ability to drive independently day and night, in different weather conditions, and good driving record
Strong competency in instrument systems technology to include mechanics, electrical, and software technology
Experience with electronics, hydraulic and pneumatic systems
Ability to be “on-call” during non-standard work hours
Be proficient in the use of tools, service test equipment, diagnostic software
Excellent customer relations skills
Benefits
401(k) retirement plan with company match
Excellent vacation policy, including paid family leave, paid holidays
Comprehensive and affordable insurance package including medical, dental, vision
Company paid: short-term disability, long-term disability, and life insurance/AD&D
Company car, if qualified, or mileage reimbursement
Paid expenses
Corporate based tech support
Initial on the job training and ongoing OEM product training
Education assistance
Tools and test equipment supplied and updated
Relocation assistance, if required
Company
Delta Medical Systems
Delta Medical Systems specializes in the distribution of medical imaging sales and field service for diagnostic imaging equipment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase