Torrington Savings Bank · 1 month ago
Customer Service Representative II
Torrington, CT
Full-time
Onsite
Entry Level
1+ years expTorrington Savings Bank is dedicated to providing excellent customer service and is seeking a Customer Service Representative II. The role involves processing various customer service transactions and providing assistance in branch operations while ensuring customer satisfaction and compliance with regulatory requirements.
BankingFinancial Services
No H1B
Responsibilities
Accurately process various teller transactions, including but not limited to:
Deposits, withdrawals, transfers, loan payments, issue money orders and Treasurer’s Checks, redeem US Savings Bonds
Answer basic customer queries
Handle cash and run/balance a cashbox
Use TCR (Cash Recycler)
Assists in achieving Branch goals through sales, referrals, and retention of account relationships and excellent customer service
Identify customer needs and effectively sell and cross-sell products and services through communicating ideas, suggestions and solutions
Ability to open basic deposit accounts
Comply with all regulatory requirements, including accurate completion of CTR’s
Effectively work in a team environment with emphasis on contributing to the successful execution of a Branch Business plan
Refer customers to Bank employees who specialize in the type of problem or query they present (Mortgage Loan Originator, Commercial Loan Officer, etc.)
Comply with established policies, procedures and work ethics
Ability to balance Vault & ATM
May be assigned as the Branch Operations designee
Perform other duties as assigned
Qualification
Required
At least one year Retail Banking experience
Effective listener and communicator
Ability to problem-solve
Ability to handle money and recall details of transaction services
Ability to precisely follow policies and procedures and seek out assistance as needed
Customer Focus
Results Oriented
Adaptability
Collaboration
Communication
Composure
Innovation
Self-Development
Must be able to focus and not be easily distracted
Must be able to sit for at least 70% of the workday
Movement is required between workstations, offices, vaults, lobby, etc
Must be able to see computer screen and read documents
Ability to lift 10 lbs
Ability to multitask
Ability to travel to other Bank offices and branches, offsite meetings, company related functions, etc. with short notices
Preferred
Knowledge of Branch Operations
Company
Torrington Savings Bank
Torrington Savings Bank is a bank that specializes in banking, mortgage, trust, and commercial lending services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Janco
President & CEO
Lesa Vanotti
President & CEO
Recent News
Hartford Business Journal
2025-02-24
Hartford Business Journal
2025-01-14
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