Comptech Associates · 7 hours ago
Customer Service Representative - Producer Services
Chicago, IL
Contract
Onsite
Entry Level
2+ years expComptech Associates is seeking a Customer Service Representative for their Producer Services team. The role involves addressing escalated customer service concerns and inquiries, while creating a positive customer experience through professionalism and knowledge of the company's products and systems.
Information ServicesInformation Technology
Hiring Manager
Abhishek Singh
Responsibilities
Demonstrate consistent good quality and performance results
Provide consistent service that is customer focused and professional
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business, underwriting, claim and compensation situations
Learn soft skills while communicating with customers
Focus on customers' needs and develops a customer centric approach in servicing customer’s needs
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s
Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership
Learn all policy product lines, all procedures for the core and worksite calls
Provides support for business partners as needed
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership
Qualification
Required
High school diploma or general education degree (GED)
Ability to effectively communicate and build strong partnerships with newer employees
Basic computer skills and knowledge of database software
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise
Demonstrated attention to detail, organizational skills, and time management skills
Ability to work a flexible schedule to meet the needs of the business and performance requirements
Friendly and professional demeanor
Excellent communication and interpersonal skills
Ability to remain calm in stressful situations
Preferred
Associate degree
2+ years' experience in a contact center environment
Supplemental insurance knowledge and licensing
Bilingual language proficiency
Bilingual skills (verbal, written, read) in Spanish
Company
Comptech Associates
A computer consulting firm created on the principles of quality service and a strong sense of professionalism.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anil Sabharwal
Founder and Vice President / KMP
Company data provided by crunchbase