Gulfstream Aerospace · 10 hours ago
Service Team Manager
West Palm, FL
Full-time
Onsite
Senior Level
7+ years expGulfstream Aerospace is a leading company in the aviation industry, specializing in the design and support of advanced business jet aircraft. The Service Team Manager is responsible for overseeing the service center operations, ensuring safety, quality, and effective communication with customers throughout the maintenance process.
AerospaceAutomotiveInformation TechnologyManufacturing
No H1B
Responsibilities
Upon aircraft arrival, ensure the work authorization is complete with signature and conduct a thorough debrief with customer representative(s). Manage projects and assign work through team leads
Supervise a continuous safety/security program, which includes operation of support equipment, aircraft systems, 6S, general housekeeping and lean manufacturing principles. Ensure that regular established safety/security audits are conducted and discrepancies are addressed
Responsible for establishing a safety and quality culture that represents the Gulfstream brand
Manage and mentor subordinate personnel; establish employee development and training plans; communicate performance expectations; conduct performance appraisals and make other personnel decisions as required
Pre-plan, develop and maintain schedule through aircraft delivery and follow-up
Manage workflow to ensure that customer outdates are met. Facilitate status meetings with all departments and shops; update daily reports on status of aircraft and report to Operations Manager
Manage and help facilitate the efforts of Engineering, Avionics, Inspection, Interior, Electrical, Product Support and Materials to meet aircraft schedule
Ensure that work is performed in accordance with the Repair Station Manual, Corporate policies, Site Operating Procedures, FARs, and all other regulatory mandates
Work with the SCC to communicate updates and project plans with the customer and ensure all their concerns are addressed. Conduct thorough work order/invoice reviews with the Service Center Coordinator
Lead by example, and ensure established procedures are followed by subordinates carrying out assigned duties. Monitor and control costs, expenses, and other resources to ensure financial performance (meeting or exceeding Service Center financial objectives on all projects). Must be able to meet department goals, influence, and lead individuals in other departments with no direct authority to do so
Perform other duties as assigned
Qualification
Required
Bachelor's Degree in aviation maintenance or related field required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
7 years aviation experience to include three (3) years of in-service maintenance experience on large or mid-size cabin aircraft
5 years supervisory experience and may include two (2) years of project management experience
Must have demonstrated leadership, strong communication skills and the ability to successfully manage P&L
Must be computer literate; proficiency in MS Word and Excel required; proficiency in MS Project preferred
This job requires one to be able to read, write, speak, and understand the English language
Preferred
A&P (FAA Airframe and Powerplant) license preferred
Proficiency in MS Project preferred
Company
Gulfstream Aerospace
Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-05-18Acquired
Leadership Team
Drew Holbrook
Architect - Adv Tech & AI
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