Caltrans District 3 · 1 day ago
ANALYST I
Sacramento, CA
Full-time
Hybrid
New Grad, Entry Level
$3,861/mo - $6,276/moCaltrans District 3 is part of the Department of Managed Health Care (DMHC), which ensures health plan members have access to equitable and high-quality health care. The Complaint Analyst role involves evaluating, monitoring, and resolving standard complaints related to health programs, while interpreting and implementing relevant health care regulations and policies.
Government Administration
Responsibilities
Evaluating, monitoring, and resolving standard complaints and health program activities
Performing technical, consultative, administrative, and programmatic work within the Standard Complaint Branch (SCB)
Qualification
Required
The position(s) require(s) a Background Investigation be cleared prior to being hired
Possession of Minimum Qualifications will be verified prior to interview and/or appointment
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your high school transcripts or college/university transcript(s). Unofficial transcripts may be accepted during the application process; however, submission of official transcripts may be required prior to appointment
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position
The Statement of Qualifications (SOQ) is a MANDATORY requirement to apply for this position. The SOQ will answer specific questions and provide insight to the hiring manager regarding the candidate's education, training, experience, and skills to meet the minimum and desirable qualifications for the position
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview
Preferred
Candidates with health care insurance and/or health care services experiences strongly advised
Knowledge of principles, practices, and trends with health care insurance
Ability to work in a fast-paced and customer service-oriented program environment and to organize/prioritize workload to meet demands
Ability to work well under pressure and meet deadlines
Ability to perform multiple tasks with accuracy, precision and neatness
Ability to provide accurate, clear, and timely advice and direction
Independently resolve consumer complaints within a short time frame
Provide excellent oral and written communications
Good organizational skills to ensure timely and accurate resolution of complaint cases
Demonstrated ability to act independently, with open-mindedness, flexibility, and tact
Knowledge and proficiency in the use of personal computers and standard office software (i.e. Outlook, Word, Excel, Access and PowerPoint.)
Resume is optional. It may be included, but is not required
Company
Caltrans District 3
Caltrans District 3 is a government administration company based out of 703 B ST, Marysville, California, United States.
Founded in 1895Marysville, California, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase