Communication Technology Services (CTS) · 19 hours ago
Administrative Assistant – Network Operations Center (NOC)
Greenville, SC
Full-time
Onsite
Mid Level
$20/hr - $25/hr
3+ years expCommunication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. The Administrative Assistant will provide direct administrative and project coordination support to the Network Operations Center (NOC), ensuring seamless operations and effective internal communication.
Telecommunications
Responsibilities
Customer Onboarding Support
Compile and manage onboarding documentation for new clients and projects
Review and process new customer data
Verify invoicing status and monitor contract renewals
Assist in preparing for onboarding meetings and supporting related objectives
Project & Billing Coordination
Update and maintain project data in project management software (SiteTracker)
Track Time & Materials (T&M) billing reports
Assist in quote creation and manage equipment procurement workflows
Operational Support & Reporting
Support ticket tracking and monitor SLA compliance
Coordinate with regional teams and issue follow-up reminders as needed
Maintain digital job folders in ShareFile and ensure documentation is current and complete
General Administrative Duties
Provide outstanding service to internal teams and external partners
Perform other administrative duties as assigned to support smooth office operations
Qualification
Required
3–5 years of experience in an administrative assistant or project coordination role
High School Diploma required; Associate or Bachelor's degree preferred
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong written and verbal communication skills
Proven ability to multitask, prioritize tasks, and maintain attention to detail
Positive, professional demeanor and a customer-first attitude
Preferred
Familiarity with inventory or project management tools (e.g., SiteTracker) is a plus
Prior experience in related or front-office support role is advantageous
Company
Communication Technology Services (CTS)
CTS provides custom, carrier-grade, in-building and campus connectivity solutions for enterprises and mobile network operators, solving and managing the most complex networking challenges.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom McCloskey
Chief Operating Officer
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