Highgate · 1 day ago
E11EVEN - Leisure Sales Manager
Miami, FL
Full-time
Onsite
Senior Level
5+ years expHighgate is a leading real estate investment and hospitality management company with a global portfolio of hotels. The Leisure Sales Manager is responsible for generating and maximizing leisure room revenue by building relationships with luxury travel advisors and partners, ensuring exceptional guest experiences while positioning the hotel as a premier luxury lifestyle destination.
Hospitality
Responsibilities
The Leisure Sales Manager is responsible for cultivating and sustaining high‑value relationships with elite leisure travel partners
This role aggressively solicits and secures new leisure business to drive premium room revenue, suite bookings, and extended leisure stays, while positioning E11EVEN Hotel & Residences as a bold, must‑stay luxury lifestyle destination for the world’s most discerning travelers
Strategic account management includes targeted sales calls, curated agency trainings, in‑person visits, virtual presentations, and a strong presence at key industry events, roadshows, and networking opportunities that amplify brand visibility and production
Consortia participation, rate loading, promotional strategies, and production performance are managed in close partnership with Revenue Management to optimize demand, maximize Average Daily Rate (ADR), and strengthen market positioning
Luxury travel advisors, partners, and VIP clients are hosted for immersive site inspections, familiarization trips, and elevated leisure stays that showcase the hotel’s sophisticated design, high‑touch service culture, and unmistakable E11EVEN energy
Close collaboration with Rooms, Operations, Marketing and Public Relations, Guest Services, and Reservations ensures flawless execution of VIP arrivals, personalized amenities, and seamless, high‑impact guest experiences
Daily participation in the Highgate Hotel Business Review (HHBR) ensures alignment with overall hotel performance, pace, and strategic demand within the leisure segment
Production from top leisure accounts is actively monitored, with ongoing evaluation of agency performance, market trends, and competitive insights used to refine strategy and enhance forecast accuracy
A disciplined and proactive sales solicitation program is maintained through consistent outbound activity, lead generation, and follow‑up
Leisure‑focused promotions, targeted campaigns, and brand initiatives are supported in collaboration with the Director of Sales and the broader commercial team
Accurate and timely preparation of weekly, monthly, and quarterly sales activity reports and production summaries is required
On‑property client engagements are handled with polish and presence to ensure a seamless experience and long‑term partnership value
The Leisure Sales Manager represents E11EVEN Hotel & Residences and Highgate with confidence, integrity, and a luxury service mindset that reflects a bold, entertainment‑forward lifestyle brand
Participation in client entertainment, hosted experiences, and industry functions is expected to strengthen relationships and drive leisure production
Qualification
Required
A minimum of five years of progressive sales experience is required, including at least three years in a leadership or managerial role within a luxury, lifestyle, or leisure‑focused environment
Proven experience within a hotel, resort, or related hospitality setting is strongly preferred, with direct exposure to high‑end leisure travel segments
A strong understanding of luxury travel distribution channels, wholesale partners, agencies, and travel advisor networks is required
College coursework or a degree in Hospitality Management, Business, Marketing, or a related field is helpful
A high school diploma or equivalent is required
Strong proficiency in Windows‑based systems, including company‑approved spreadsheets and word‑processing applications, is required
Exceptional verbal and written communication skills are required, with the confidence and polish to engage effectively with associates, leadership, luxury travel advisors, and VIP guests
A proven ability to listen actively, understand needs, and clearly articulate solutions in a refined, service‑oriented manner is essential
Strong organizational skills and the ability to multitask, prioritize responsibilities, and meet deadlines in a fast‑paced, high‑expectation environment are required
The ability to work independently while also collaborating seamlessly with cross‑functional teams is essential
Flexibility to work extended hours, including evenings or weekends, and to travel for sales calls, agency visits, industry events, and trade shows is required based on business needs
Attendance at all required hotel meetings, trainings, and brand initiatives is expected
High standards of professional appearance must be maintained at all times, reflective of a polished, luxury lifestyle brand
Strict compliance with Highgate policies, procedures, and safety standards is required to support safe and efficient hotel operations
A results‑driven mindset is essential, with the ability to maximize productivity, identify challenges, and assist in implementing effective solutions
Strong problem‑solving skills are required, including the ability to anticipate, identify, and resolve issues proactively
The ability to analyze, interpret, and evaluate complex information and data from multiple sources is required to support business objectives
Absolute confidentiality must be maintained when handling sensitive information and luxury client relationships
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase