Magna International · 16 hours ago
Magna Engineered Glass - Senior Customer Service Coordinator
Holland, MI
Full-time
Onsite
Mid, Senior Level
3+ years expMagna International is a global leader in automotive technologies, providing innovative solutions for vehicle exteriors. The Senior Customer Service Coordinator is responsible for delivering high-level customer support, managing order processes, and ensuring effective communication between customers and internal teams in a fast-paced automotive manufacturing environment.
AutomotiveIndustrial EngineeringManufacturing
Responsibilities
Act as the primary point of contact for assigned customers regarding order status, releases, logistics, and delivery schedules
Manage and monitor customer orders for Sky365, ensuring accuracy and alignment with production and shipping plans
Respond promptly to customer inquiries, concerns, and escalations, providing professional and solution-driven service
Ensure compliance with customer‑specific requirements, shipping guidelines, and EDI data integrity
Serve as the Sky365 specialist for the Customer Service team
Maintain and update customer profiles, forecasts, releases, and shipping details for Sky365
Troubleshoot system discrepancies/data issues and coordinate resolutions with IT, supply chain, or production teams
Generate reports, metrics, and analytics for Sky365 to support decision‑making and continuous improvement
Work closely with Materials, Production, Quality, Logistics, and Engineering teams to ensure customer requirements are understood and met
Participate in daily or weekly production and planning meetings, providing customer‑focused insights and data
Support the Materials Manager and leadership with order trend analysis, volume shifts, capacity concerns, and customer risk assessments
Prepare and distribute customer‑related documentation such as ASN management, shipping paperwork, delivery schedules, and compliance forms
Maintain accurate and current records in accordance with Magna operational procedures and customer requirements
Track key performance indicators (KPIs), including delivery performance, premium freight, customer complaints, and forecast accuracy
Identify process gaps and inefficiencies related to customer service and Sky365 usage
Lead or participate in continuous improvement initiatives aligned with Magna’s Operational Excellence principles
Qualification
Required
Bachelor's degree in business, Supply Chain, Operations, or equivalent experience
3–5 years of experience in customer service, supply chain, or materials‑related roles—preferably in automotive manufacturing
Strong knowledge of EDI, MRP/ERP systems, and automotive OEM customer requirements
Strong analytical and problem-solving skills with the ability to assess capacity, constraints, and delivery risks
Ability to manage competing priorities in a fast-paced, change-driven environment while maintaining schedule integrity
Effective communication and organizational skills, with the ability to coordinate across cross-functional teams and external partners
Demonstrated ability to work effectively in a team environment and independently
Ability to manage multiple priorities with minimal supervision
Knowledge of and adherence to safety standards and protocols in manufacturing environments
English proficiency required, with strong verbal and written communication skills
Preferred
Experience with internal and external manufacturing flows
Working knowledge of Lean manufacturing, JIT principles, and continuous improvement methodologies
Experience with change management, supporting engineering changes or new product launches
Bilingual (Spanish)
Company
Magna International
Magna International is a mobility tech company and auto supplier that engages in body exteriors, structures, power, vision, and seating.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.79B2025-05-14Post Ipo Debt· $1.04B
2024-05-27Post Ipo Debt· $330.18M
2024-03-05Post Ipo Debt· $400M
Leadership Team
Philip Fracassa
EVP & Chief Financial Officer
Jorg Meinrich
Purchasing Director
Recent News
2025-12-13
Magna International Inc.
2025-11-21
Company data provided by crunchbase