LHH · 3 hours ago
Customer Service Representative
Pasadena, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $28/hr
2+ years expLHH is seeking an experienced Customer Service Lead to oversee daily operations and ensure a seamless experience for clients. The role involves leading a team, resolving complex customer issues, and continuously improving service processes.
Human Resources
Hiring Manager
Michelle Schiller
Responsibilities
Lead, mentor, and support a team of customer service representatives
Monitor individual and team performance, providing real-time feedback and coaching
Assist in onboarding, training, and developing new team members
Foster a positive, accountable, and collaborative team culture
Handle escalated customer concerns and complex service inquiries
Ensure prompt and professional resolution of customer issues
Uphold a customer-first approach in all interactions
Track and analyze key metrics such as order accuracy, response time, and customer satisfaction
Identify trends and areas for improvement, and implement corrective actions when needed
Collaborate with Sales, Operations, and other departments to resolve issues and streamline communication
Clearly communicate policy updates, process changes, and service improvements to the team
Qualification
Required
Minimum 2 years' experience in Customer Service or Sales Support within a manufacturing setting
Proven experience handling escalated issues and team supervision is a must
Excellent communicator and team player
Self-motivated, organized, and able to juggle multiple priorities
High level of integrity and interpersonal skills
Process-oriented mindset with a focus on continuous improvement
Results-driven and accountable
Preferred
Minimum 2 years' experience in retail or food service distribution is highly preferred
College Degree highly preferred
Benefits
Medical
Dental
Vision
Additional voluntary benefits
401K plan
Paid Sick Leave
Holiday pay
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
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2025-05-17
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