ShawnTech Communications, Inc · 14 hours ago
Roving Service Technician - VA
Richmond, VA
Part-time
Onsite
Entry, Mid Level
2+ years expShawnTech Communications, Inc is seeking a Roving Service Technician to provide technical support and maintenance for telecommunications systems in correctional facilities. The role involves troubleshooting and repairing inmate communication systems, ensuring optimal performance, and maintaining relationships with facility staff.
Information TechnologyTelecommunications
Responsibilities
Repairs, maintains, programs, and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities
Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility
Troubleshooting, correcting, and servicing issues with inmate communication systems
Identifying, repairing, and resolving operational inmate call system problems
Addressing basic telephone repair and maintenance needs of the facility
Meeting all service requirements put forth by the customer contracts
Building and maintaining working relationships with the facility staff and customer contacts
Monitoring time and controlling service-related expenses
Installing hardware and related equipment
Working with data and low-voltage cabling and wiring
Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers
Safely drive vehicle to various locations throughout the assigned state
Addressing basic wireless access point (WAP) repair and maintenance needs of the facility
Qualification
Required
Trustworthy and versatile technical individual with a background in telecommunication and computer systems
General repair and maintenance experience
System support experience
Telecom wiring experience
Computer maintenance and repair experience
General mechanical aptitude
Software applications experience
Current A-Plus certification
Current Network-Plus certification
Ability to work independently within correctional facilities
Ability to interact with customers, employees, and partners
Support and maintenance of the inmate call-out system
Support and maintenance of phone infrastructure
Repairs, maintains, programs, and installs telecommunications hardware
Repairs/installs phones, kiosks, video terminals, WAPs, tablets, and other required equipment
Troubleshooting, correcting, and servicing issues with inmate communication systems
Identifying, repairing, and resolving operational inmate call system problems
Addressing basic telephone repair and maintenance needs of the facility
Meeting all service requirements put forth by customer contracts
Building and maintaining working relationships with facility staff and customer contacts
Monitoring time and controlling service-related expenses
Installing hardware and related equipment
Working with data and low-voltage cabling and wiring
Delivering services in a timely and effective manner
Safely driving vehicle to various locations throughout the assigned state
Addressing basic wireless access point (WAP) repair and maintenance needs of the facility
Technical associate degree or equivalent experience
Two to four years of installation repair and maintenance of telecom and networking devices
Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
Telephony experience including pulling cables, terminations and troubleshooting wiring dial tone problems
Company
ShawnTech Communications, Inc
ShawnTech Communications is a telecommunications company providing communication services and solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase