Zenput · 1 day ago
Customer Success Associate
United States
Full-time
Remote
New Grad, Entry LevelCrunchtime is a global software development company that provides solutions for the food industry. The Customer Success Associate will be responsible for managing a large portfolio of customers, ensuring successful product adoption, retention, and overall customer satisfaction through proactive engagement and support.
Enterprise SoftwareMobileProductivity ToolsSoftware
Responsibilities
Forecast, execute and close renewals for all products
This includes operationalizing the tech touch process working closely with Finance, and CS Ops to ensure the process is optimize at scale
Drive successful adoption and retention of all Crunchtime products with our scaled customers
Become an expert on the value of Crunchtime platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges
Work closely with Support, Product, Sales, and Marketing to ensure a seamless customer experience and alignment on scaled initiatives
Design and execute one-to-many customer engagement programs (e.g., email campaigns, webinars, guides) to drive product adoption, feature utilization, and retention
Monitor customer health scores and proactively intervene with at-risk accounts through scalable playbooks and one-on-one when needed
Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements
Own the operational SOP and workflows working closely with head of the scaled team to constantly improve efficiency and customer experience
Qualification
Required
Strong project management skills and comfort with customer segmentation, automation tools, and metrics
Willingness to dive deep into our tech stack (ex: Sigma, Catalyst, Salesforce) to drive initiatives across a large number of customers
You are organized and process-oriented, and enjoy uncovering opportunities to improve efficiency
Empathy for the customer and a passion for delivering value efficiently at scale. You can build trust quickly with disparate people
Ability to handle difficult conversations with authority and strong negotiation skills
Comfortable recording or hosting repeatable, lightweight trainings or update webinars
Ability to analyze cohorts and prioritize actions across thousands of accounts
Knows how to use dashboards and segmentation logic to tailor outreach by vertical, use case, or maturity
You are a self-starter, looking for trends and opportunities for improvements and are not afraid to run with a project. (You are pro-active vs reactive)
You are creative and resourceful, and can adapt to rapidly-changing priorities in a fast-paced environment. You are comfortable making a judgment call in an ambiguous or novel situation
You are genuinely a curious person and keep up with industry trends & news especially in this segment
Successful track record collaborating cross-functionally across internal teams (Sales, Support, Product, Engineering, Marketing, Finance) to solve customer problems
Preferred
Experience managing restaurant operations
Experience with Salesforce, Catalyst, Google Apps, Sigma
Experience working with a distributed team
Experience supporting restaurant or convenience store industry verticals
Company
Zenput
Zenput develops an operations execution software for restaurants, c-stores, and grocers.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$46.45MKey Investors
Golub CapitalGoldcrest CapitalJackson Square Ventures
2022-06-23Acquired
2021-07-20Series C· $27M
2019-09-30Series B· $13.3M
Leadership Team
David Karel
Chief Marketing Officer
Recent News
Company data provided by crunchbase