Chicago Transit Authority · 1 month ago
Customer Service Assistant
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$17.66/hr - $20.82/hrChicago Transit Authority is seeking a Customer Service Assistant to provide high-level customer assistance to transit patrons. The role involves maintaining customer relations, assisting with transit operations, and ensuring station cleanliness and safety.
CommunitiesCustomer ServicePublic TransportationTransportationTravel
Responsibilities
Maintains amiable relations with customers at all times. Interacts with and effectively assists customers in normal and emergency situations
Knows and understands the Authority’s transit system, fares, schedules, routes, transfer and connecting points and major points of interest in the Chicagoland area
Provides special assistance to mobility limited patrons utilizing gap fillers and other aids as required to board and alight vehicles and ingress and egress facilities
Maintains knowledge to assist with making minor operational adjustments to rail cars and assist the operator as needed
Monitors and coordinates station cleanliness, defective revenue equipment or station repair needs in and around the faculties and either reconciles or reports conditions to appropriate personnel in a timely manner
Ensures the kiosk is adequately supplied with current editions of reports, forms, maps, brochures, schedules, etc. Notifies the Courier and manager if supplies are needed. Disposes of all outdated versions of these materials
Contacts Communication/Power Control in a timely manner to report all accidents, suspicious activity, disturbances, threats, fire, unusual occurrences or other emergencies and provides all related pertinent information
Inspects fare media, transit cards, passes and ID cards for validity and immediately reports invalid material to appropriate personnel
Provides assistance in the evacuation of persons from CTA facilities and/or vehicles as necessary
Routinely performs station inspections at the assigned station facilities to check cleanliness, equipment functionality and customer safety. May open and/or close stations as determined according to the shift assigned
Performs daily inspections of station equipment and its proper operation, e.g. elevators/escalators, Customer Call Buttons, station PA system, LED signs, other ADA related equipment, etc
Maintains a thorough knowledge and understanding of the fare structure, the operation and features of the Automated Fare Collection equipment, fare instruments and of all rules and procedures governing fare collection. Advises customers who experience failed fare transactions to the nearest CSR or to Customer Service and monitors station turnstiles and TCVM’s for illegal activity
Performs related duties as assigned
Qualification
Required
Required to submit to and pass drug and alcohol testing as mandated by the Federal Transportation Administration
Required to be at least 21 years of age
Required to maintain a neat and professional appearance, including wearing the CTA issued safety vest and other uniform compliances at all times while on duty
Must be able to lift at least 35 pounds
Must be able to stand for extended periods of time
Required to lift and deploy platform gap fillers (35 lbs.), carrying platform gap fillers, and pushing wheelchairs on platform and within rail cars
Required to climb stairs and balancing on board inspections; assistance of passengers
Required to stoop to maintain station appearance, picking up debris, kneeling and crouching to clear faregate jams; from side of turnstile in 16' aisle
Required to reach and handle to maintain information boards and posting notices
Required to perform duties with noise and vibrations from moving trains
Required to speak and hear to provide information, greet customers, and listen for questions, comments, and special announcements
Required to see near for pass verification and far for observing elevators, escalators and platform for customer safety and color vision to distinguish transfer markings, passes, route maps, etc
Required to possess a suitable temperament and disposition necessary for establishing and maintaining amiable relations with customers at all times
Possess customer service experience or skills to provide outstanding customer service to customers
Required to possess the skills necessary to effectively assist customers in normal and emergency situations
Required to understand and follows oral and written instructions, accurately performs basic arithmetic operations, and be able to express one self's clearly both orally and in writing
Required to possess the skills necessary to prepare, write, and submit all pertinent reports concisely and accurately in a timely manner
Required to carry two-way radio
Required to work various days and hours and travel to various locations
Subject to existing weather conditions
Required to maintain a neat and professional appearance, including wearing the CTA issued safety vest and other uniform compliances at all times while on duty
May be in close proximity to electrical energized conductors and fumes for bus staging areas
Benefits
Https://www.transitchicago.com/hrbenefits/
Company
Chicago Transit Authority
We deliver quality, affordable transit services that link people, jobs and communities.
Founded in 1947
10001+ employees
H1B Sponsorship
Chicago Transit Authority has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$146.1MKey Investors
Federal Transit AdministrationU.S. Department of Transportation
2025-11-24Grant· $121.1M
2023-06-27Grant· $25M
Leadership Team
Jeremy Fine
Chief Financial Officer and Treasurer
Bill Mooney
Chief Infrastructure Officer
Recent News
2026-02-03
Chicago Tribune
2026-01-23
2025-12-25
Company data provided by crunchbase