ShawnTech Communications, Inc · 8 hours ago
Site Administrator - PA SCI Benner/SCI Rockview
Bellefonte, PA
Full-time
Onsite
Entry Level
1+ years expShawnTech Communications, Inc is seeking a Site Administrator to manage administrative tasks related to the inmate call control system. The role involves significant data entry responsibilities, maintaining system integrity, and ensuring effective communication with the PA DOC staff while adhering to strict operational protocols.
Information TechnologyTelecommunications
Responsibilities
Responsible for the data entry activity adding and deactivating numbers from calling number lists
Close out prepaid balances and release account balances to DOC staff for inmate releases
Process requests for blocks and unblocks, upon request from PA DOC Staff
Maintain system integrity and quality in the data entry process, by following standardized formats for processing new inmates, transfers, returning inmates, movement, and suspensions. System integrity also includes following the standardized formats for entry notations and proofing all work
Ensure that the system is operating at peak efficiencies by checking system functionality daily and reporting any outage conditions with the system or phones
Follow processes for initiating outage conditions, plan for technical assistance and dispatch when needed; follow-up on ticket status to ensure tickets are meeting contractual requirements for closure
Support the PA DOC staff in general inquiries for report generation or account information
Maintain good recordkeeping documentation, file forms per local procedures, keep up-to-date inventories, and timely report submission (including payroll documents and reports)
Work effectively in a remote team environment, actively participating in team calls, and email responses. Maintain a professional, efficient rapport with all customers and team members
Maintain individual and team objectives through the Performance Assessment process
Work with the Team’s Quality Assurance and Control initiatives, identifying and correcting data entry errors through the established processes
Direct interaction with the inmate population through direct conversation, email, or phone calls are strictly prohibited. Only written communication is permitted
Minimal travel is required to provide on-site backup coverage, and remote back-up for team members on vacation
Qualification
Required
1-3 years of office experience required
Basic writing, organizational and oral communication skills required
High accuracy in data entry skills
Must possess the ability to adapt to the company culture and remote team dynamics
Must have the ability to work with minimal supervision
Must have a good attendance record
Must have a clean driving record and reliable means of transportation
Background checks and drug screening are mandatory for this position
Effective and pleasant communicator with all levels of management
Proficient in Microsoft Office (Word, Excel, Power Point and Outlook)
Ability to type 50 WPM
Ability to work in a fast-paced, multi-tasking environment
Ability to take on special projects with minimal direction and supervision
Strong organizational skills and attention to detail
Good problem analysis and solving skills
Manage delicate situations in a professional, productive manner
Team player attitude
Punctuality
Company
ShawnTech Communications, Inc
ShawnTech Communications is a telecommunications company providing communication services and solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase