Stuller, Inc. · 1 week ago
Bilingual Sales Associate
Lafayette, Louisiana Metropolitan Area
Part-time
Onsite
New Grad, Entry LevelStuller, Inc. is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. They are seeking a Bilingual Sales Associate to provide exceptional customer service, manage customer interactions, and support the international sales team by accurately entering orders and capturing customer information in the CRM system.
E-CommerceInformation TechnologyProduct DesignRetail
Responsibilities
Support and provide superior service via phone, email, web, chat, and fax
Seek to capture customer information and record it into the customer relationship management system
Proficient in order entry skills, recording customer information, and placing orders for our customer base
Offer suggestions and solutions for out-of-stock items as well as cross-sell and upsell
May provide technical assistance to the customers or route the call to the appropriate department
Verify customer account, nature of account, buyer, location, method of shipment, and product ordered
Provide solutions and can solve problems on demand
Participate in required Stuller-sponsored trainings
An extensive training course will provide on-the-job training. Successful completion of this training is required
Qualification
Required
Must be able to speak Spanish fluently
Ability to work independently and within a team environment
Excellent written, listening, and verbal communication skills
Ability to make decisions, communicate effectively utilizing telephone, email, or in one conversation
Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand
Ability to catch on quickly and retain information for order processing and customer fulfillment
Computer keyboarding, navigation of web-based applications, and basic math skills
Must be able to follow instructions, both verbal and written, in English
Must be able to maintain composure and handle high-stress situations
Ability to work independently, across multiple projects in a fast-paced environment
Self-motivated and action-oriented
Integrity in business practices and when working with others
High school diploma or equivalent
Preferred
Previous sales experience
Benefits
Comprehensive health and happiness
Award-winning wellness initiatives
Company
Stuller, Inc.
Stuller, Inc.provide a range of products and services for jewelry professionals including design technology.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase