PURE Property Management · 18 hours ago
Helpdesk Support Analyst - Remote
United States
Full-time
Remote
Entry, Mid Level
$89K/yr - $95K/yr
2+ years expPURE Property Management is looking for a Help Desk Support Analyst / IT System Administrator. The role involves network and device management, responding to support requests, and working closely with the IT Director to improve the end user experience.
Real Estate
Responsibilities
Laptop and hardware support
IT Onboarding setup and support for new users
Ticket management and response
Hardware inventory management
Manage and deploy cloud managed network equipment at branch offices remotely. (Often guiding non-technical users)
Maintain IT Documentation and Knowledge Base articles
Work with IT Team to regularly improve processes
Qualification
Required
Ability to support Macs and PCs with a bent towards Mac
Ability to diagnose hardware and software problems
Solid understanding of fundamental networking concepts: Layer2/Layer3, TCP/IP, routing, VPC, peering, VPN, etc
Ability to work independently and know when to get clarification and assistance
Ability to collaborate with a team and share responsibilities
Experience administering Remote management and Anti-virus software
Preferred
Experience with Google Workspace and Office 365 administration
Experience with cloud directory solutions (Jumpcloud is a big plus). Other non-Microsoft Directory solutions are also a plus
Experience working with non-technical users, a lot of user empathy, and interest in user experience
Ability to multitask and prioritize requests
Provide timely follow up and follow through
Experience working with multiple departments across the organization
An understanding of the real estate and property management space
Benefits
Healthcare coverage
A 401K plan with a 4% instantly vested match
Health savings accounts for eligible plans
Generous vacation and sick time
Dental and vision plans
Life, and disability policies
Equity compensation and more
Company
PURE Property Management
PURE Property Management makes the joy of renting a home PURE. Simple, clean, and satisfying experiences for all.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$155MKey Investors
PGIMLevel Equity Management
2026-01-22Debt Financing· $80M
2022-02-02Series A· $50M
2021-10-21Seed· $25M
Leadership Team
Joseph Polverari
Co-Founder & General Partner
Recent News
HousingWire.com
2025-10-28
Company data provided by crunchbase