Financial Recovery Technologies · 1 day ago
Bi-Lingual Account Manager (Spanish/English fluency)
Minneapolis-Saint Paul, MN
Full-time
Onsite
New Grad, Entry LevelFinancial Recovery Services is seeking qualified Bi-lingual Account Manager candidates with Spanish/English fluency. In this role, you will be responsible for contacting consumers with past due accounts, negotiating repayment plans, and maintaining compliance with relevant laws while professionally interacting with consumers to recover overdue payments.
ConsultingFinancial ServicesInformation Technology
Responsibilities
Manage a portfolio of accounts using our Collection Resource System (CRS)
Contact Spanish- and English-speaking consumers via phone and email to discuss past-due accounts
Clearly explain repayment options and help consumers find manageable, realistic solutions
Build rapport and trust while maintaining professionalism and empathy
Document all conversations accurately and in compliance with FDCPA and applicable state laws
Use skip tracing tools to locate and update missing consumer contact information
Track your daily activity and progress using reporting tools
Maintain thorough and regular coverage across your assigned accounts
Qualification
Required
Fluent in both Spanish and English (verbal and written)
High school diploma or GED required
Comfortable communicating over the phone and handling a high volume of calls
Basic computer skills and ability to learn new software quickly
Strong listening, negotiation, and problem-solving skills
Ability to maintain professionalism, empathy, and compliance under pressure
Must be able to pass the FDCPA exam and obtain a collector license (training provided)
Willingness to work flexible hours, including occasional evenings or weekends
Preferred
Prior experience in collections, customer service, or a call center environment is helpful — but not required
Enjoy working with people and helping them resolve financial challenges
Are goal-driven, organized, and coachable
Want to work in a supportive team environment where your skills are valued
Benefits
Premium wage for bilingual fluency (English/Spanish)
Monthly performance-based bonuses
Full paid training — no prior collections experience required
Career growth in customer service, collections, and financial services
Health, dental, and vision insurance
Paid time off, holidays, and a supportive workplace culture
Company
Financial Recovery Technologies
Financial Recovery Technologies (FRT) is a leading technology-based services firm.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Adler
Chief Executive Officer
Recent News
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