Nametag · 7 hours ago
Customer Success Manager (Enterprise Accounts)
United States
Full-time
Remote
Mid, Senior Level
3+ years expNametag is a category leader in identity verification, security, and account protection. They are seeking a Customer Success Manager to own the post-sale customer relationship, focusing on onboarding, ongoing value delivery, and commercial renewals for enterprise customers.
Identity ManagementPrivacySecurity
Responsibilities
Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal
Lead structured onboarding journeys in partnership with Solutions Engineering and Support, ensuring customers reach first value quickly and correctly
Develop and maintain success plans aligned to customer goals, use cases, and risk profiles
Drive ongoing adoption through regular check-ins, Strategic Business Reviews, and proactive recommendations tied to customer security and identity outcomes
Act as the primary point of coordination across Support, Engineering, and Product for customer-impacting issues
Identify risk early (usage gaps, stakeholder churn, stalled initiatives) and run clear mitigation plans
Own renewal motions end-to-end, including forecasting, stakeholder alignment, and commercial conversations. Proactively identify expansion opportunities and ensure the right sales partners are engaged at the right time
Capture customer feedback and usage patterns, and translate them into actionable insights for Product and Leadership
Advocate for best practices in identity, authentication, and account protection—helping customers mature over time, not just 'go live.'
Qualification
Required
3–7 years experience in Customer Success, Account Management, or Post-Sales roles in B2B SaaS
Direct ownership of renewals and retention, ideally in an enterprise or security-adjacent product
Proven experience running structured onboarding and long-term customer success motions
Strong executive communication skills—comfortable with CISOs, IT leaders, and senior operators
Ability to balance empathy with accountability: you can be a trusted partner without avoiding hard conversations
Preferred
Experience in security, identity, IAM, or adjacent infrastructure products
Company
Nametag
Nametag is the first identity verification platform for secure account recovery
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-01-01Series Unknown
Leadership Team
Aaron Painter
CEO
Ross Kinder
CTO
Recent News
2025-09-26
Company data provided by crunchbase