Ripple · 11 hours ago
Director, Technical Services
San Francisco, CA
Full-time
Hybrid
Director/Executive
$200K/yr - $240K/yr
10+ years expRipple is a company focused on building a world where value moves like information, improving the global financial system. As the Director of Technical Services, you will lead a distributed team to provide exceptional service and support for customers, working closely with various internal teams to ensure a seamless production experience.
BlockchainCryptocurrencyFinTechForeign Exchange TradingInternetPaymentsWeb3
Responsibilities
Build and scale a world-class global support practice
Enhance and adhere to a world-class set of operational procedures and policies for critical production support on a peer-to-peer payments network, and continually review and improve on these on an ongoing basis
Define and manage the team interaction and communication with our customers and the delivery teams regarding issue management, customer concerns and coordination with engineering teams
Define and complete multiple concurrent cross-team projects such as customer upgrades, issue prioritization and roadmapping with Product Management, and issue alerts to delivery teams and customers
Demonstrate strong interpersonal skills, with the ability to shape communication within Ripple in addition to communicating with our VIP customers
Lead the team to great success and growth – in turn helping to fuel the tremendous growth of Ripple as well
Act as a coach and mentor to your managers and to the individual contributors on your team
Qualification
Required
Proven experience building and managing large global teams
10+ years of increasingly responsible professional experience in supporting/managing complex and managing a support practice
Excellent leadership and decision-making capabilities and able to be highly effective in demanding situations
A strong sense of ownership, and empathetic attitude that 'the customers' problem is my problem'
At least 4 years of technical experience in a supervisory or management capacity
Excellent written and verbal communication skills is a must
Knowledge of, and experience working with, industry data standards e.g. in Banking (ACH, SWIFT, SEPA, etc.) is a plus
Strong collaboration skills to partner with internal Product and Engineering teams as well as external customers in an agile environment
The ability to communicate your knowledge of enterprise level, commercially available hardware and software products, operating systems, networking systems, and methodologies for integrating web-based products
Functional understanding of payment flows and cross border payment processing and experience with digital assets a plus
Benefits
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Company
Ripple
Ripple is a provider of stablecoin-powered cross-border payments and digital asset custody solutions.
501-1000 employees
H1B Sponsorship
Ripple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
Funding
Current Stage
Late StageTotal Funding
$793.8MKey Investors
C1FundTetragon Financial Group LimitedSBI Investment
2025-11-05Series Unknown· $500M
2025-10-09Series Unknown
2023-09-05Secondary Market
Leadership Team
Brad Garlinghouse
CEO
David Schwartz
CTO
Recent News
The Motley Fool
2026-01-25
The Motley Fool
2026-01-24
Company data provided by crunchbase