Wachtell, Lipton, Rosen & Katz · 2 days ago
ServiceNow Solution Architect
New York, United States
Full-time
Hybrid
Senior Level
$140K/yr - $150K/yr
5+ years expWachtell, Lipton, Rosen & Katz is a law firm seeking a ServiceNow Solution Architect to provide strategic technical leadership for their ServiceNow platforms. The role involves designing, developing, and integrating ServiceNow solutions while collaborating with various teams to enhance service delivery and ensure compliance with security standards.
AdviceConsultingLegal
Responsibilities
Provide on-site and remote escalation support in a 24/7/365 environment
Define, document, and evolve the Firm’s ServiceNow architecture, ensuring alignment with enterprise standards, security policies, and business objectives
Lead end‑to‑end design, configuration, and deployment of ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.), including custom applications, integrations, and workflow automations
Design and implement secure integrations between ServiceNow and legacy systems (e.g., Active Directory, LDAP, SCCM/MECM, legal applications, VPN, endpoint management tools) using REST/SOAP APIs, MID Server, and Integration Hub
Establish and enforce best practices for change management, release management, and configuration control within the ServiceNow ecosystem
Monitor platform health, conduct capacity planning, and proactively resolve performance bottleneck to guarantee 24/7/365 availability for critical legal and business services
Partner with legal practice groups, security, infrastructure, and support teams to gather requirements, translate them into functional specifications, and ensure successful delivery
Produce comprehensive architecture diagrams, solution designs, configuration guides, and compliance reports; maintain accurate records in the firm’s ticketing and change management system
Identify gaps in existing ServiceNow processes, propose enhancements, and drive adoption of new platform capabilities (e.g., AI‑driven insights, Flow Designer, Predictive Intelligence)
Qualification
Required
Deep hands‑on experience designing, configuring, and administering ServiceNow platforms; certifications such as CSA, CSS, or CSM highly preferred
Proficiency in ServiceNow scripting (JavaScript, GlideRecord, UI Policies, Business Rules) and building custom applications, UI pages, and widgets
Strong background integrating ServiceNow with enterprise tools (Active Directory, Microsoft Endpoint Configuration Manager, Ivanti, VMware/Hyper‑V, legal applications like iManage, CarpeDiem, Litera)
Skilled in Flow Designer, IntegrationHub, and PowerShell/CLI automation for cross‑platform orchestration
Solid understanding of networking, DNS/DHCP, PKI, and cloud/on‑premise hybrid environments
Ability to lead complex, time‑critical implementations, manage dependencies across multiple groups, and communicate status to senior leadership
Excellent written and verbal skills; capable of translating technical concepts for both technical and non‑technical audiences
Collaborative mindset; willing to share knowledge, successes, and lessons learned across the organization
Understanding of data sensitivity in a law‑firm context and commitment to maintaining confidentiality, integrity, and availability of Firm systems
Strong problem‑solving abilities, independent judgment, and meticulous attention to detail
Bachelor's degree in computer science and/or Information Systems or equivalent experience required
Minimum 5 years of experience architecting, implementing, and managing ServiceNow solutions in a large‑scale enterprise environment
IT experience focused on desktop management and legal applications management
Preferred
Law Firm experience preferred
Project Management experience (PMP, Agile, Scrum) is a plus
Benefits
Competitive compensation and benefits
Company
Wachtell, Lipton, Rosen & Katz
Wachtell, Lipton, Rosen & Katz provides legal consultancy and related services.
501-1000 employees
H1B Sponsorship
Wachtell, Lipton, Rosen & Katz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (1)
2022 (5)
2021 (10)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Adam Emmerich
Partner
Adam Goodman
Partner
Recent News
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