Instant · 15 hours ago
Customer Success Manager
New York, NY
Full-time
Hybrid
Mid Level
$110K/yr - $125K/yrInstant is the world’s first AI-powered marketing manager built for eCommerce, and they are seeking a Customer Success Manager to partner with high growth eCommerce brands. The role involves acting as a strategic advisor to maximize customer value and drive growth through long-term partnerships.
E-CommerceSoftware
Hiring Manager
Imogen Bishop
Responsibilities
Own the onboarding process - getting customers live quickly and efficiently
Ensure a seamless handover from Sales, setting clear expectations for both customers and internal teams
Build consultative relationships with customers, ensuring they continuously see value in Instant
Conduct regular check-ins and strategic business reviews, using data to highlight wins and opportunities
Bring best practices and digital marketing guidance to customers to drive higher ROI
Identify opportunities for additional product adoption and drive account growth
Educate customers on new features, ensuring they maximize the full potential of Instant
Use data-backed storytelling to drive pricing and expansion conversations
Partner with Sales to support upsell and cross-sell initiatives, reinforcing the measurable impact of Instant
Maintain impeccable CRM hygiene, ensuring customer health and engagement are always up-to-date
Be the voice of the customer - analyze pain points, showcase success stories, and use data to drive decision-making across the business
Qualification
Required
Experience in Customer Success, Account Management, or a similar customer-facing role
Strong analytical and problem-solving skills, with the ability to leverage data to drive customer decisions
Proven ability to drive product adoption and revenue expansion
Excellent communication and relationship-building skills
Thrives in a fast-paced, high-growth environment
Passionate about customer success and maximizing customer value
Benefits
Employee equity
Competitive compensation
Generous PTO
Medical
Vision
Dental coverage
$1K annual wellness stipend
Daily team lunch
Company
Instant
Instant is a fintech startup that makes online payments quick and simple.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20.2MKey Investors
Hummingbird VenturesBlackbird Ventures
2025-03-02Series A· $18M
2022-02-02Pre Seed· $2.2M
Leadership Team
Liam Millward
Co-Founder & CEO
W
William Gao
CTO and Co Founder
Recent News
2025-05-07
Company data provided by crunchbase