IT Systems Technician jobs in United States
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GDH · 13 hours ago

IT Systems Technician

positionMontgomery, AL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$15/hr - $18/hr

GDH is currently seeking a highly skilled IT Systems Technician to serve as the first point of contact for client and customer IT support needs. This role is critical in ensuring efficient operation and resolution of all IT-related issues, involving troubleshooting, documentation, and escalation of IT problems.

ConsultingEmploymentStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Serve as the primary contact for clients and customers experiencing IT issues, ensuring high levels of customer satisfaction
Perform initial troubleshooting of issues reported by customers through phone contact, aiming to resolve problems at first contact where possible
Accurately document details of clients'/customers' issues, troubleshooting steps taken, and resolutions achieved in the ServiceNow ticketing system
Escalate unresolved issues to Tier 2 support staff, providing them with documented case histories to facilitate a quicker resolution
Conduct regular follow-ups with clients/customers and internal teams to ensure that all IT issues are resolved satisfactorily
Review and update Service Desk procedures regularly to enhance the support process and ensure compliance with industry standards
Engage in limited systems administration tasks to maintain and optimize IT systems performance
Utilize documented procedures and checklists to diagnose and resolve IT problems efficiently, minimizing downtime

Qualification

IT support experienceServiceNowComputer systems knowledgeNetwork troubleshootingIT certificationsCommunication skillsProblem-solving skillsTeam collaboration

Required

Proven experience in IT support, helpdesk, or a related role
Strong working knowledge of computer systems, networks, and typical IT troubleshooting tools
Excellent communication skills, capable of effectively managing interactions with clients and staff at all levels
Experience with ServiceNow or similar IT service management tools
Ability to work independently with minimal supervision as well as collaboratively in a team setting
High level of accountability and a proven track record of delivering results
Strong problem-solving skills and the ability to think critically under pressure
Availability to work in a full-time capacity

Preferred

Relevant certifications in IT support and systems management preferred

Company

GDH

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Glassdoor4.3
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GDH is consulting staffing firm that specializes in providing IT engineering-based candidates to commercial and government sectors.
dateFounded in 2001
location
Tulsa, Oklahoma, USA
people-size501-1000 employees
web-link
http://gdhinc.com

H1B Sponsorship

GDH has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (4)
2022 (2)
2021 (2)
2020 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Blaine Caples
Chief Revenue Officer (CRO)
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2025-02-05
Company data provided by crunchbase