NEOGOV · 21 hours ago
Service Manager (Outdoor Pools)
Dublin, OH
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
1+ years expNEOGOV is seeking a Service Manager for the Dublin Community Outdoor Pools to oversee customer service operations. The role involves managing front desk, concession stand, and guest service staff while ensuring customer service standards are met.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responsible for the day to day operations of the front desk, concession stand and guest services located at our outdoor pool facilities
Scheduling, payroll approval and overall management of outdoor front desk, concession stand and guest services staff
Training staff on how to properly use and operate equipment/systems
Training staff on department policies and procedures
Ensuring staff are properly trained on all relevant computer software and cash handling/deposit protocols
Ability to troubleshoot with front line staff during operating hours
Collaboratively work with other Service Managers and/or Pool Managers
Ensuring customer service standards are met
Qualification
Required
Must be at least 18 years of age by May 23, 2026
Possession of a valid driver's license
Availability to work 15-20 hours per week during the summer season
At least one (1) year of customer service/management/food handling experience
Ability to obtain Level 2 Food Handling certification within 30 days of hire
Ability to effectively and courteously communicate with the public
Preferred
At least two (2) years of customer service/management/food handling experience
Prior experience with the City of Dublin in one or more of the following areas: Outdoor Pool Front Desk, Outdoor Pool Concessions, DCRC Front Desk
Experience with RecTrac software
Experience managing a team of 25-50 staff members
Significant experience in a similar role
Benefits
Refer a Friend Bonus Program ($100 per successful employee referral)
Ohio Public Employee Retirement System (OPERS) enrollment and contributions
Potential Public Student Loan Forgiveness (PSLF) eligibility
Support through our Employee Assistance Program (EAP)
20% discount on classes and free textbooks at Franklin University
Discounts on memberships at the Dublin Community Recreation Center (DCRC)
The City maintains the cost of team member certifications and training time is paid *($40.00-$100.00 value)*. All certifications achieved belong to the team member and are valid for two years.
Employee recognition and appreciation events throughout the summer
Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
Uniforms provided
Career mapping and growth opportunities
Fostering Internal Talent (FIT) Program offering incentives, training, and team building
The City of Dublin has partnered with Franklin University to make it easier than ever for you to achieve your education goals. The partnership provides the following educational benefits to ALL City of Dublin employees (full-time, part-time and seasonal employees):
Tuition Benefit – All City of Dublin employees are eligible to save 20% on tuition for Franklin University associate, bachelors, masters or graduate certificate programs
Free books – Get your textbooks for free! The Franklin University Bookstore will mail textbooks to registered students beginning 3 weeks prior to the start of courses, so make sure to register early. Some courses include embedded electronic textbooks with fees charged upon registration. These fees will be waived. Please allow up to 4 weeks from the start of your course for this fee to be removed from your account.
No Tuition Deferment Fee – You may defer tuition payments to the end of the trimester at no charge! You will need to apply for tuition deferment each term through your Franklin student portal.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase