NEOGOV · 16 hours ago
Retirement Technician Supervisor
Dauphin County, PA
Full-time
Hybrid
Mid, Senior Level
$52K/yr - $79K/yr
3+ years expNEOGOV is seeking a Retirement Technician Supervisor for the Public School Employees' Retirement System (PSERS). This role involves leading a team of Retirement Technicians to provide professional and technical services related to member accounts, benefit eligibility, and benefit determination, while also managing staff performance and operational workflows.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversee a team of Retirement Technicians to apply the provisions of the Retirement Code, rules, regulations, PSERS legal opinions, business rules and procedures as they relate to member accounts, employer reported data, benefit eligibility and benefit determination
Conduct performance evaluations, monitor and approve leave requests, prioritize and assign work, coach staff to develop their skills, provide encouragement and support to staff to meet goals, and assist in training so staff can reach appropriate skill levels of their position
Provide direction, guidance, and inspiration to staff, facilitate positive change, manage the staff and responsibilities within the designated work unit, assist in development of work standards, goals, objectives, operational and procedural guidelines, communicate to all staff expectations, changes, and updates, and ensure staff complete all required trainings as well as provide opportunities for training that will grow their skills and career
Work closely with the Retirement Administrator to communicate, discuss, and assist with staff issues, establish goals and objectives, identify training needs, develop new or revise existing procedures to ensure efficiency and better workflows, and provide activity logs and production reports for management
Ensure all requests for information are researched and accurately answered, monitor the units effectiveness and workflows, develop short and long term plans to meet workload demands, and work with various staff from other Bureaus in PSERS to resolve problems
Qualification
Required
One year of experience as a Retirement Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Three years of experience in technical work in a pension system or related occupational area, which includes two years of experience applying mathematical formulas and principles; or
An Associate Degree and one year of technical experience in a pension system or related occupational area applying mathematical formulas and principles; or
An equivalent combination of education, experience, and training which includes two years of experience applying mathematical formulas and principles in a pension system or related occupational area
You must meet the PA residency requirement
You must be able to perform essential job functions
A conditional offer of employment will require submission of criminal history reports
Benefits
Health coverage, vision, dental, and wellness programs.
Multiple retirement and investment plan options.
Paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee-only discounts and rates on a variety of services and memberships.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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