General Dynamics Information Technology · 10 hours ago
Field Service Representative Analyst (TS/SCI)
USA CO Colorado Springs
Full-time
Onsite
Entry Level
$117K/yr - $159K/yr
1+ years expGeneral Dynamics Information Technology is seeking a Field Service Representative Analyst to support critical government missions and contribute to impactful outcomes. This role involves training and mentoring users, troubleshooting technical issues, and facilitating collaboration across a global enterprise.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide desk-side training to analysts
Train analysts/operators in a classroom setting
Embed with user groups to deeply understand workflows
Proactively develop relationships with users at customer site and surface use case gaps
Build initial dashboard products and assist users with building questions
Remain current on latest platform features and capabilities
Staff the help desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues
Build initial dashboard products and assist users with building questions
Consistently communicate product or user issues to the team
Qualification
Required
Top Secret/SCI clearance level must currently possess
Top Secret/SCI clearance level must be able to obtain
1 + years of related experience
US Citizenship Required
Experience with Palantir platforms, i.e. Palantir Foundry, Gotham, Gaia, etc
Technical background with working knowledge of Python, Java, and/or JavaScript/typescript
Experience fusing intelligence capabilities in support of operations
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
Ability to work independently and as part of a team
Security clearance level: Active Top Secret with SCI Eligibility; US citizenship required
Role requirements: 5 days onsite; up to 25% travel (CONUS/OCONUS)
Preferred
Recent hands-on experience with Palantir platforms
Experience briefing high-level military stakeholders
Department of Defense/Department of War experience
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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