Fresenius Medical Care · 2 hours ago
Lead Front Desk Coordinator - Azura
Fairfield, CT
Full-time
Onsite
Mid, Senior Level
2+ years expFresenius Medical Care is a leading healthcare company, and they are seeking a Lead Front Desk Coordinator to lead an assigned Front Desk team. The role involves managing patient scheduling and registration processes, ensuring compliance with regulatory requirements, and providing support and training to team members.
BiotechnologyHealth CareMedical Device
Responsibilities
Tracks the productivity of the assigned team, working with each Patient Service Coordinator (PSC) to ensure daily goals are achieved and that the PSC's workload is appropriately balanced. Reassigns workload in the absence of a team member, assuming some of the workload as necessary
Responsible for functions as defined for the PSC position and assists in fulfilling those primary responsibilities as needed particularly during high volume intake times and when openings within the teams are present
Monitors the NextGen in-box and office PVL - assigning new following up on items with team members as appropriate
Evaluates PSC's knowledge regarding their primary duties, identifies need for additional training and provides remedial education as necessary
Intervenes in challenging situations involving patient registration processes with escalation to the appropriate manager as necessary (e.g. delayed pre-appointment lab work, transportation issues, self-payment discussions, etc.)
Mentors new staff members to facilitate attainment of required job skills and knowledge and intervenes where necessary to ensure appropriate treatment of situation and task
Provides input regarding recruiting new team staff members and regarding team performance evaluations and assessments. Keeps Center Manager current with any team member performance issues as applicable
Provides management with continual evaluation of effectiveness of processes and procedures, recommending methods to improve operations, efficiency and service to customers
Works closely with the Director of Support Services, Center Manager, Regional Director, as well as additional team Leads and team members to coordinate service improvements in the admissions process
Ensures all actions taken and all tasks performed by team are according to division and company policies and department standard operating procedures
Consults with and updates Center Manager regularly regarding any team issues, task difficulties and complex problems to ensure appropriate and timely resolution
Acts as a subject matter expert
Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
Assist with various projects as assigned by direct supervisor
Oversees the work of the team members for the initial documentation of patient referral calls and communications regarding patient pre-appointment protocols and requirements. Provides leadership and guidance to team members pertaining to the coordination of the registration process from the initial request for services to the final authorization ensuring all aspects of patient confidentiality are maintained at all times and company admissions goals are attained
Coordinates the daily responsibilities of a specific team in terms of work load, assisting the Center Manager with the assignment of daily tasks and duties for each team member as these relate to patient registration, follow-up work, coordination and review of medical records
Other duties as assigned
Qualification
Required
High School Diploma required
2 - 4 years' related experience
1 year as a Patient Service Coordinator, or 2+ year directly comparable Customer Service experience
Excellent customer service, communication, organizational, time management and interpersonal skills required
Detail oriented with the ability to enter information accurately on paper and into a database system
Working knowledge of Microsoft Office applications - Word, Excel, PowerPoint and Lotus Notes
Completion of and compliance with the Operational Compliance Program
Ability to adapt to change and support new policies and procedures in a positive manner
Preferred
Associate's Degree desirable
Prior managerial or supervisory experience preferred
Company
Fresenius Medical Care
Fresenius Medical Care is a healthcare company that provides dialysis treatment for those with chronic kidney diseases.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$758.43M2025-11-17Post Ipo Debt· $579.5M
2025-07-21Post Ipo Equity· $4.86M
2020-02-25Post Ipo Equity· $6.07M
Leadership Team
Helen Giza
Chief Executive Officer and Chair of the Management Board
Joseph Turk
CEO of Care Enablement and Member of the Management Board of Fresenius Medical Care
Recent News
2025-11-19
Company data provided by crunchbase