Etaily · 14 hours ago
Customer Care Associate
United States
Full-time
Remote
Entry Level
1+ years expEtaily is seeking a Customer Care Associate responsible for providing product and service information and resolving issues for clients and brands. The role involves handling high volumes of inquiries across multiple channels and ensuring customer satisfaction through effective problem-solving and communication.
E-CommerceInternetLogisticsSoftwareWarehousing
Responsibilities
Coordinate and report directly to the CS Manager
Professionally handle high volumes of incoming customer inquiries (calls, emails, chats, social media, back office, and other B2C/B2B channels)
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers regarding products and services where applicable
Resolve customer issues via one-touch resolution guidelines and/or escalated processes
Maintain a balance between company policy and customer benefit in decision-making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Demonstrate the company culture through both behavior and attitude
Performs other duties or responsibilities as assigned
Qualification
Required
Minimum of 1-2 years handling Customer Service
With Omni-Channel Experience (Chats, Emails, Phone, Social Media)
At least 15Mbps- amenable to joining video calls lasting for an hour or two
Must have own laptop/desktop
Must be amenable to working under the pressure and stress of a startup company
Company
Etaily
Etaily provides brands with end-to-end omni-channel eCommerce solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$23.8MKey Investors
SMBC Venture CapitalJG Digital Equity Ventures
2025-12-04Series B
2023-11-13Series A· $17.8M
2022-01-26Seed· $4.3M
Leadership Team
Alexander Friedhoff
Founder and CEO
Recent News
2025-12-09
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Company data provided by crunchbase