CoreSphere, LLC · 8 hours ago
Salesforce Scrum Master/Business Analyst
United States
Full-time
Remote
Senior Level
5+ years expCoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. The Senior Scrum Master/Salesforce Business Analyst will drive Agile methodologies and optimize Salesforce solutions to enhance business processes and outcomes, facilitating collaboration and delivering value-driven solutions.
Information TechnologyInternet of ThingsSoftware
No H1B
U.S. Citizen Only
Responsibilities
Facilitate Agile ceremonies including Sprint Planning, Daily stand-ups, Retrospectives, and Sprint Reviews
Configure and maintain basic Jira project settings including workflows, boards, filters, and permissions in alignment with team needs
Support user access requests, role assignments, and permission troubleshooting in Jira and Confluence
Create and maintain Confluence pages and spaces for project documentation, team collaboration, and knowledge sharing
Develop custom Jira dashboards and reports to support team and stakeholder visibility
Act as a liaison with internal Jira/Confluence administrators for escalated issues or complex configurations
Provide basic end-user support and conduct knowledge-sharing sessions on Jira/Confluence best practices
Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming
Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in JIRA
Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps
Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents
Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle
Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs
Participate in and contribute to conversations around process improvement solutioning and architecture on the Salesforce platform
Facilitates grooming of user stories and participate in sprint execution
Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders
Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output
Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and training video, as needed
Conduct training sessions for end users, as needed
Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges
Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively
Qualification
Required
Minimum 5 years of experience as a Scrum Master leading and guiding teams with the goal of increasing productivity by leading sprints
Bachelor's degree in business, Engineering or Computer Science or similar
Minimum work experience: 5 years of experience as a Sr. Business Analyst with end-to-end Salesforce implementation experience
Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
Salesforce Administration skills are highly preferred
Experience conducting simple to complex Sprint Demos
Excellent listening, oral, written, and presentation skills
Excellent analytical skills, as well as accuracy and attention to details
Experience working in JIRA, Confluence, or other Agile project management tools
Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint
Required Certifications: Certified Scrum Master (CSM) and Certified SAFe 6.0
Excellent interpersonal, listening, oral, and written communication skills
Strong analytical skills with accuracy and attention to detail
Ability to manage multiple tasks in a team-based environment
Experience working with sandbox and production environments
Demonstrated adherence to Salesforce.com best practices
Candidate must be a US Citizen and authorized to work in the United States and must be able to pass a Public Trust background investigation
Preferred
Salesforce Administration Certificate is desirable
Jira Essentials with Agile, Jira Administration Part 1 & 2 and Confluence Administration are desirable
Salesforce Business Analyst Certification is desirable
Salesforce Service Cloud Consultant Certification, is desirable
Project Management experience, is a plus
Benefits
Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)
Company
CoreSphere, LLC
CoreSphere is a customer-focused Salesforce and ServiceNow implementation partner of choice with over 20 years of experience transforming private and public sector agencies into high-performing, cloud-enabled enterprises.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lily Foks
Partner Alliances Manager
Shailesh Gupta
Managing Partner
Company data provided by crunchbase