Minnesota State Colleges and Universities · 9 hours ago
Information Tech Spec 2 - Business Analyst / Software Application Integration Spec
Bemidji
Full-time
Onsite
Entry, Mid Level
$28.18/hr - $45.82/hr
2+ years expBemidji State University and Northwest Technical College are seeking a Business Analyst / Software Application Integration Specialist to join their Information Technology Services team. This role is responsible for software application integration and assisting in the transition to NextGen Student, ensuring that applications meet the needs of students, faculty, and staff.
EducationHigher EducationUniversities
No H1B
Responsibilities
Serving as the Business Analyst for NextGen Student. (Percent of Time: 30%)
Acting as a liaison among stakeholders in order to understand the structure, policies and operations of an organization and to be able to recommend solutions that enable projects to be successful and goals to be met. In particular, this includes participating in requirements gathering sessions to analyze, define and document business processes, software requirements, data management systems and development of specifications for technology initiatives
Working as a liaison between IT and business representatives, analyzing business activities and presenting the findings for analysis of solutions to purchase, implement, or develop. The Business Analyst works with development team members by collaborating on the development, testing, deployment and adoption of solutions. The Business Analyst also communicates and consults with system user populations concerning system changes and implementation planning for changes and releases
Assisting with software application integration. (Percent of Time: 20%)
Under the direction of the Lead Software Application and Integration Specialist, designing, developing and implementing data integration solutions between disparate application systems. Consulting with campus and external constituents to ensure integration solutions meet the requirements of business needs and application system
Providing ongoing technical support and maintenance of software applications and integrations to make certain the functional design meets changing business needs and providing updated functionality as necessary. (****Percent of Time: 20%)
This includes applications such as survey software and enterprise content management (ECM) software
Providing timely and effective IT support for BSU and NTC employees and students across all technology platforms, while creating and maintaining clear technical documentation and delivering user training. (Percent of Time: 20%)
Accurately documenting, researching, and analyzing issues to determine appropriate solutions for rapid resolution. Responding to support requests via phone, electronic channels, and in person. Escalating tickets to technical experts as needed. Developing and maintaining internal and external knowledge base articles that are clear, coherent, and organized in accordance with established style guidelines, ensuring they are searchable and accessible to relevant communities. Communicating resolution details and status updates to clients and capturing them in the ITS knowledge base for future reference. Assisting with training faculty, staff, and students through in-person sessions or web-based methods to promote effective use of technology resources
Professional development and continuous improvement will be obtained by attending conferences or participating in training classes, acquiring knowledge of current technology trends by reviewing trade publications and software and hardware documentation, and participating in professional IT organizations through personal attendance, e-mails, and newsletters. (****Percent of Time: 5%)
Performing other duties as assigned to ensure the smooth functioning of the department and maintaining the reputation of the organization as a viable business partner. (****Percent of Time: 5%)
Qualification
Required
Two (2) years of current experience providing information technology support services; a Bachelor's degree in a related IT field may substitute for 1 year of experience; an Associate degree may substitute for 6 months of experience
Working knowledge of a variety of computer platforms including Apple and Windows OS, printers, mobile devices, and peripherals, sufficient to analyze, solve or recommend solutions
Working knowledge of network and server concepts and protocols sufficient to diagnose or troubleshoot issues
Working knowledge of a variety of software applications including Microsoft Office and Internet applications sufficient to analyze, solve or recommend solutions
Ability to evaluate user needs and recommend specific applications to meet those needs
Ability to understand detailed technical information
Demonstrated oral and written communication skills to effectively communicate technical information to technical and non-technical users
Ability to problem-solve and implement applicable solutions
Preferred
Knowledge of databases and data management concepts
Experience working with Minnesota State databases and systems
Experience working with Microsoft Power Bi
Experience working with Microsoft Access
A demonstrated understanding of FERPA and data privacy requirements
A demonstrated commitment to the principles of diversity, equity, inclusion, and anti-racism
Benefits
11 paid Holidays
Vacation Time
Sick Time
Six weeks of Paid Parental Leave
Low cost medical and dental insurance with low deductibles ($250 - $1500)
A Pension Plan
457(b) and 403(b) retirement plans and other retirement investment options
Pre-tax medical and dental expense (with roll-over option) and dependent care accounts
Employer paid life insurance
Short and long term disability
Professional development
A tuition waiver program for employees and their dependents
Company
Minnesota State Colleges and Universities
Minnesota State is the third largest system of state colleges and universities in the nation with 26 colleges, 7 universities, and 54 campuses.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amy Jo Ebert, SPHR, SHRM-SCP
Senior Human Resources Business Partner
Amy Jorgenson, CPA
Chief Audit Officer
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