Capitol Bank · 17 hours ago
Retail Supervisor
Madison, WI
Full-time
Onsite
Mid LevelCapitol Bank is seeking a Retail Supervisor to lead and support a high-performing teller team. The role involves overseeing daily operations, managing branch scheduling, and ensuring compliance with bank policies while providing exceptional customer service and training for teller staff.
BankingFinancial Services
Responsibilities
Leads, coaches, and supports a high-performing teller team to ensure exceptional service delivery, operational accuracy, and full compliance with bank policies and procedures
Oversees daily teller operations, manages branch scheduling, and conducts regular performance check-ins while providing continuous coaching and feedback
Handles customer escalations with professionalism and a solutions-focused approach, ensuring a positive and consistent customer experience
Supports teller training across all branch locations and actively participates in reviewing, revising, and creating operational procedures
Requires full proficiency in both banker and teller duties, including opening new accounts and accurately processing transactions
Responsible for achieving deposit growth and new account goals, offering cross-branch support as needed, and remaining accessible to answer questions and assist with escalations
Follows all bank policies, procedures, and compliance standards while remaining knowledgeable in bank products and services to effectively cross-sell
Leads and supports teller staff to ensure strong service and operational excellence, oversees daily teller operations for accuracy and consistency, and manages branch scheduling while conducting regular performance check-ins
Resolves customer escalations with professionalism and a solution-focused approach, supports teller training across all branch locations, and performs banker and teller duties-including account openings and transaction processing
Responsible for achieving deposit growth and new account goals, providing coverage and accessibility to support other branch offices as needed, and carrying out other duties as assigned
Qualification
Required
Lead, coach, and support a high-performing teller team
Ensure exceptional service delivery and operational accuracy
Full compliance with bank policies and procedures
Oversee daily teller operations
Manage branch scheduling
Conduct regular performance check-ins
Provide continuous coaching and feedback
Handle customer escalations with professionalism
Ensure a positive and consistent customer experience
Support teller training across all branch locations
Participate in reviewing, revising, and creating operational procedures
Full proficiency in both banker and teller duties
Open new accounts and accurately process transactions
Achieve deposit growth and new account goals
Offer cross-branch support as needed
Remain accessible to answer questions and assist with escalations
Follow all bank policies, procedures, and compliance standards
Remain knowledgeable in bank products and services to effectively cross-sell
Oversee daily teller operations for accuracy and consistency
Manage branch scheduling while conducting regular performance check-ins
Resolve customer escalations with professionalism and a solution-focused approach
Perform banker and teller duties including account openings and transaction processing
Provide coverage and accessibility to support other branch offices as needed
Carry out other duties as assigned
Company
Capitol Bank
Capitol Bank will remain an independent provider of quality, personal financial services designed for the retail customer.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Thompson
CEO and Chairman of the Board
Ami Myrland
Executive Vice President & Chief Financial Officer
Company data provided by crunchbase