Cigarette Racing · 4 hours ago
IT Support / Help Desk Technician
Opa Locka,FL,US
Full-time
Onsite
Entry, Mid Level
1+ years expCigarette Racing is a renowned manufacturer of high-performance powerboats, established in 1969. They are seeking a motivated IT Support / Help Desk Technician to support the technology needs of their manufacturing facility and corporate office, focusing on troubleshooting hardware and software issues, managing user access, and assisting with cybersecurity measures.
BoatingManufacturingRacingSports
Responsibilities
Provide day-to-day technical support for desktops, laptops, printers, mobile devices, and basic network connectivity
Troubleshoot hardware, software, and user access issues for both office and production teams
Set up, configure, and deploy new computers, peripherals, and user accounts
Assist with basic access control systems (user permissions, and troubleshooting access issues)
Manage and support company software platforms (user provisioning, basic administration, troubleshooting, and coordination with vendors as needed)
Assist with onboarding and offboarding IT activities, including:
Account creation and removal
Equipment issuance and recovery
System and application access
Maintain IT inventory of hardware, licenses, and equipment
Document support requests, resolutions, and procedures
Escalate complex or infrastructure-level issues to the appropriate internal or external IT resources
Support basic cybersecurity and data protection practices (password policies, device security, and awareness)
Provide on-site support throughout the manufacturing and office areas
Qualification
Required
1–3 years of experience in an IT support, help desk, or technical support role
Strong working knowledge of Windows workstations
Strong working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Strong working knowledge of GMail and Google Workspace, DropBox Cloud Storage
Strong working knowledge of basic networking and printer support
Experience troubleshooting common hardware and software issues
Ability to work directly with users in a fast-paced production environment
Provide day-to-day technical support for desktops, laptops, printers, mobile devices, and basic network connectivity
Troubleshoot hardware, software, and user access issues for both office and production teams
Set up, configure, and deploy new computers, peripherals, and user accounts
Assist with basic access control systems (user permissions, and troubleshooting access issues)
Manage and support company software platforms (user provisioning, basic administration, troubleshooting, and coordination with vendors as needed)
Assist with onboarding and offboarding IT activities, including account creation and removal, equipment issuance and recovery, and system and application access
Maintain IT inventory of hardware, licenses, and equipment
Document support requests, resolutions, and procedures
Escalate complex or infrastructure-level issues to the appropriate internal or external IT resources
Support basic cybersecurity and data protection practices (password policies, device security, and awareness)
Provide on-site support throughout the manufacturing and office areas
Preferred
Experience supporting access control systems
Familiarity with device management tools and basic user administration
Experience working in a manufacturing, warehouse, or operational environment a plus
Bilingual (English / Spanish) is a plus
Company
Cigarette Racing
Cigarette Racing was founded in South Florida, on Thunderboat Row by passionate offshore racer and businessman, Don Aronow.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alexander Ruiz
Chief Executive Officer
Luc de Gaspe Beaubien
Chief Commercial & Compliance Officer; Founding Member
Company data provided by crunchbase