ManageCasa Inc. · 19 hours ago
Customer Success Manager
San Francisco, CA
Full-time
Onsite
Mid Level
3+ years expManageCasa Inc. is a property management software company that aims to simplify and innovate property management. They are seeking a proactive Customer Success Manager to oversee the customer lifecycle, ensuring customer satisfaction and driving retention, expansion, and advocacy.
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Responsibilities
Onboarding New Customers
Guide customers through setup, data migration, and implementation
Provide tailored training and resources to ensure adoption
Customize onboarding based on customer segment (SMB, Mid-market, Enterprise)
Partner with Sales and Support to deliver a seamless handoff
Customer Relationship Management
Build strong, long-term relationships with key stakeholders
Conduct regular check-ins, QBRs/EBRs, and success reviews
Serve as the main point of contact for strategic accounts
Product Adoption & Engagement
Monitor product usage and proactively address low engagement
Drive adoption of features that align with customer goals
Educate customers on new features, integrations, and best practices
Customer Retention & Renewals
Identify early risks of churn and act to resolve them
Own renewal conversations in collaboration with Sales
Maintain and improve Net Revenue Retention (NRR) across your accounts
Upsell & Expansion
Identify upsell and cross-sell opportunities
Partner with Sales to present and close expansion opportunities
Ensure customers see increasing ROI and value over time
Customer Advocacy & Feedback
Encourage happy customers to provide testimonials, referrals, or case studies
Gather and share customer feedback to influence the product roadmap
Represent the 'voice of the customer' across internal teams
Data Monitoring & Reporting
Track health scores, usage trends, and satisfaction metrics in HubSpot CRM
Provide internal reporting on retention, churn, and upsell performance
Use data to prioritize customer engagement and outreach
Support Coordination
Escalate technical issues and ensure timely resolution
Bridge communication between customers, support, and engineering
Ensure customers experience a smooth, low-friction support journey
Qualification
Required
3+ years of experience in Customer Success, Account Management, or related SaaS role
Proven track record in retention, renewals, or upsells
Excellent communication, relationship-building, and negotiation skills
Highly organized with strong problem-solving abilities
Proficiency with CRM tools
Comfortable working in a fast-paced startup environment
Preferred
HubSpot preferred
Knowledge of property management or accounting software a plus
Benefits
Competitive salary + performance-based commission on upsells/renewals
Formal onboarding program and ongoing career development
Collaborative team culture with clear growth paths
Opportunity to make a real impact on customer success and company growth
Company
ManageCasa Inc.
PMS software designed for HOA and Rental management. At ManageCasa, we are dedicated to revolutionizing property management.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$6.7M2022-07-01Seed· $1M
2019-04-02Seed· $4.2M
2018-01-30Pre Seed· $1M
Leadership Team
Peter Koch
Chief Executive Officer
Drew Schulz
CTO
Recent News
2025-07-25
2023-12-21
Company data provided by crunchbase