TikTok · 1 day ago
Head of Operational Efficiency – TikTok Content Operations
Los Angeles, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$158K/yr - $298K/yr
5+ years expTikTok is the leading destination for short-form mobile video, and they are seeking a Head of Operational Efficiency to drive scale and standardization across their Content Operations. This role involves leading operational strategies, process excellence, and capacity planning to manage content growth while ensuring efficiency and quality.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Define and execute the long-term operational efficiency strategy for Content Operations globally
Design scalable operating models to support rapid growth in content volume, markets, and policy complexity
Balance quality, speed, cost, and risk in decision-making
Own end-to-end process design, optimization, and documentation across moderation, appeals, escalations, and special handling flows
Introduce Lean / Six Sigma / operational excellence methodologies to reduce waste, rework, and latency
Lead continuous improvement programs with measurable efficiency and quality gains
Own global capacity planning, forecasting, and workload modeling
Support budget and ROI processes
Lead coordination of the annual and quarterly OKR planning cycle and reporting
Define and own core operational efficiency KPIs (e.g., cost per decision, handle time, automation rate)
Build and lead a high-performing team of Operations Program Managers
Set a strong culture of ownership, accountability, and data-driven decision-making
Mentor future operations leaders
Qualification
Required
5+ years of strategic and analytical experience at leading technology companies, consulting firms, or investment firms
Strong analytical and problem-solving skills
Fast learner; highly self-driven with a curious and structured approach to thinking
Adaptable and comfortable operating in fast-changing environments with a roll-up-the-sleeves attitude
Excellent written and verbal communication skills in English, with the ability to collaborate effectively across functions; highly responsible, independent, and resilient
Preferred
Experience with user-generated content and social media platforms
Benefits
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase