RheoSense Inc. · 9 hours ago
Field Service Engineer Manager
San Ramon, CA
Full-time
Onsite
Senior Level
$122K/yr - $182K/yr
5+ years expRheoSense, Inc. is a leading scientific instrumentation company specializing in high-precision microfluidic viscosity measurement technology. The Field Service Engineer Manager will lead and develop a team of Field Service Engineers, oversee customer support and service delivery, and ensure operational excellence in service processes and compliance with safety standards.
BiotechnologyComputer
Responsibilities
Lead, mentor, and develop a team of Field Service Engineers and service support staff
Establish clear performance expectations, service standards, and professional development plans
Coordinate staffing, scheduling, and resource allocation to meet customer needs
Oversee instrument installations, calibrations, preventive maintenance, and onsite/remote troubleshooting
Ensure timely and effective resolution of customer issues with a focus on high satisfaction and minimal downtime
Maintain strong relationships with key customers, acting as an escalation point for complex service cases
Develop and implement service processes, documentation, and best practices to improve efficiency and consistency
Manage service metrics, including response times, resolution rates, and customer satisfaction scores
Oversee spare parts inventory, RMA processes, and service logistics
Collaborate with Operations to ensure smooth coordination of repairs, replacements, and instrument shipments
Work closely with Engineering to communicate field issues, product feedback, and reliability trends
Partner with Applications Science and Sales to support customer evaluations, demos, and post-installation success
Provide input into product design improvements based on field performance and customer experience
Ensure all service activities follow company policies, safety standards, and instrument handling procedures
Maintain accurate service records, reports, and documentation
Qualification
Required
5+ years of experience in field service engineering, preferably with scientific or analytical instruments
2+ years of experience in a supervisory or team-lead role
Strong troubleshooting skills in electromechanical systems, sensors, and precision instrumentation
Excellent communication and customer-facing skills
Ability to travel domestically and internationally as needed
Preferred
Experience with viscometers, rheometers, or other fluid-characterization instruments
Background in mechanical engineering, electrical engineering, physics, or related fields
Experience in a small-company environment where flexibility and hands-on leadership are essential
Familiarity with CRM or service management systems
Benefits
Financial stability through competitive compensation, performance incentives, and retirement plans
Training and professional development to support long‑term career growth
Health and welfare benefits, including medical, dental, vision, life insurance, and wellness programs
Paid Time Off (PTO) to support work–life balance
Paid parental leave for both maternity and paternity
401(k) retirement savings plan with a company match of up to 4%
Employee stock ownership (ISO) opportunities
A collaborative, creative, inclusive, and engaging team environment
Company
RheoSense Inc.
RheoSense is a global high-tech company based in the Bay Area of California.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-02-16
2025-02-16
Google Patent
2025-02-16
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