Merchant Payment COE Team Lead I jobs in United States
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Uber · 15 hours ago

Merchant Payment COE Team Lead I

positionChicago, IL
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$30.57/hr - $30.57/hr
date1+ years exp

Uber is a leading transportation network company focused on providing outstanding support to riders and driver partners. The Merchant Payment COE Team Lead I will manage team performance, drive results, and ensure high-quality service for businesses using Uber Eats, while leading and mentoring team members.

LogisticsMobile AppsRide SharingSoftwareTransportation
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H1B Sponsor Likelynote

Responsibilities

Manage team performance and drive results, guide adherence to policies
Lead, coach, mentor, and motivate employees
Partner with Recruiting team on hiring
Lead improvements on support logic and processes
Address and resolve escalations or further escalate
Maintain stakeholder relationships
Drive accountability on policies and other guidelines
Execute root cause analysis action plans from escalations and agent's performance
Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
Complete administrative and HR related tasks for team

Qualification

Google Suite proficiencyLeadership experienceOperational improvementProject managementCommunication skillsInterpersonal skillsProblem-solvingTime managementAttention to detail

Required

At least 1 year of informal leadership or SME experience
Proficiency in Google Suite
Basic project management
Willingness to work weekends, occasional holidays, and outside a standard 8 to 5 shift schedule

Preferred

Experience in operational or process improvement
Supervisory experience with proven track record to lead effectively, set team goals, develop people and stay calm through challenging situations
Ability to maintain a positive, can-do attitude (especially with respect to change) and encourage others to do the same
Outstanding written and verbal communication skills with the ability to clearly communicate and present information to partners at all levels of the business
Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
Ability to problem solve while knowing when to escalate appropriately
Effective time-management and organizational habits
Strong ownership of work and attention to detail

Benefits

Participate in Uber's bonus program
May be offered other types of comp
Eligible for various benefits

Company

Uber

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Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
dateFounded in 2009
location
San Francisco, California, USA
people-size10001+ employees
web-link
http://www.uber.com

H1B Sponsorship

Uber has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)

Funding

Current Stage
Public Company
Total Funding
$35.56B
Key Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B

Leadership Team

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Dara Khosrowshahi
CEO
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Prashanth Mahendra -Rajah
Chief Financial Officer
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Company data provided by crunchbase