GRUNDFOS · 2 hours ago
Field Service Technician
San Diego, CA
Full-time
Onsite
Entry Level
1+ years expGRUNDFOS is a company focused on providing customer service and maintenance for ultrapure water purification systems. The Client Field Service Technician will be responsible for day-to-day operations, including conducting onsite service visits, performing repairs, and ensuring customer satisfaction.
Mechanical Or Industrial Engineering
Responsibilities
Conducts daily onsite service visits per schedule provided by service coordinator
Reviews and completes Customer Service Reports (CSR) and other work order types accurately and in a time-sensitive manner
Checks assigned route at start of day on team communication board
Adequately stocks vehicle with parts at the beginning of the day for all service calls and in anticipation of possible emergencies or out of scope work
Conducts repairs on customers’ systems with client approval
Replaces system consumables according to service contract frequency and suggests applicable system component upgrades to client and sales team
Provides troubleshooting solutions for the customer for electrical, plumbing, and mechanical issues
Conducts testing of the systems performance per their designated operational parameters
Conducts preventative maintenance on the system at the customer site according to service agreement
Records system data readings in customer’s logbook and helps to establish standardized operational ranges
Completes biweekly vehicle inspections and reports any fleet issues
Assists the installation team with system installation, commissioning and sanitization
Provides excellent customer service and behave as a positive representative of the company in the field
Performs sanitization service of systems and is able to do so independently if needed
Operates and troubleshoots control panels on the RO/DI systems
Requests necessary material for services in a timely manner from procurement department
Communicates with colleagues and customers via phone call and email
Utilizes basic hand tools and power tools
Assists in other departments as requested
Conducts afterhours and/or weekend emergency service calls on an as needed basis
Adheres to company-wide and department policies, procedures and processes
Follows adopted procedures in order to report accidents, hazards, incidents, or unsafe conditions to immediate supervisor
Other duties may be assigned
Qualification
Required
High School Diploma/GED and/or Trade/Technical School Certification with 1 to 3 years related experience and/or training; or equivalent combination
Requires active driver's license
Knowledge and ability to utilize basic hand tools and power tools
Ability to read, analyze, and interpret the most standard documents
Effective listening, written and oral communication skills
Ability to add, subtract, multiply, and divide
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have the ability to maintain a high level of confidentiality
Strong organizational and time management skills and detail oriented
Good follow through skills
Ability to prioritize and work effectively
Ability to work independently and productively
Ability to work under pressure
Excellent customer service skills
Hands-on experience of MS Office Suites and e-mail
The employee is regularly required to stand, walk and sit for long periods of time
Fine motor actions of hands, wrists and fingers are required along with the ability to withstand repetitive hand, wrist and finger movement
The ability to use hands to manipulate finger, handle or feel is required
The employee must be able to reach with hands and arms; and to talk, see and hear
The employee may be required to stoop or crouch
The employee must regularly lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus
The employee regularly works in the field
May be exposure to chemicals in relations to products
The noise level in the work environment is moderate
The necessity for commuting within the San Diego County and beyond subjects this position to all hazards normally associated with vehicular travel and other forms of transportation
May be exposed to heat and cold environment and confined spaces on client's sites
Company
GRUNDFOS
We’re a global leader in water solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tommy Due Høy
CEO, Peerless Pump
Steve Davis
Group Senior VIce President & CTO | Water Utilities
Recent News
2024-04-24
Filtration and Separation
2024-04-24
2024-04-24
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